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service message Important Notice: Essential System Maintenance – 10 October, 08:00–12:00 To support our ongoing security and compliance requirements, essential system maintenance will take place on 10 October between 08:00 and 12:00. During this period, any new PSI examinations booked during the maintenance window may not be visible in the MyCII/MyPFS dashboard until the work has been completed. Orders submitted during this time may also experience processing delays. We apologise for any inconvenience and appreciate your patience while we carry out these important security updates.
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Professional standards

We work to raise the profile of the professionalism of our members and to ensure that our own governance procedures conform to current best practice.

Code of Ethics

Professional and ethical standards for our members

Professional Standards Committee

Setting the standards for the profession

Disciplinary and appeals

Upholding the standards and reputation of the profession

Complaints against CII Chartered firms

How to log a complaint about a firm that holds corporate Chartered

Complaints against members

Find out how to make a complaint against a CII member

Whistleblowing

How to speak up about something that might concern you at work

Aldermanbury Declaration

Raising the profile of professional standards across the insurance market

Using CII Designations and Titles

Guidance on who can use membership designations and titles, and what to do if you suspect misuse

Professional Standards Committee annual report

Download the 2025 report

Download the 2024 report