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service message Important Notice: Essential System Upgrades – 23 August, 11:00 AM to 4:00 PM. To support ongoing improvements, essential system upgrades will take place on the 23 August between 11:00 PM and 4:00 PM. PSI exams scheduled during this maintenance window will not be visible in My CII until the work has been completed. Orders submitted during this period may also be subject to processing delays. We apologise for any inconvenience caused and appreciate your patience while we carry out these important updates.
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Professional standards

We work to raise the profile of the professionalism of our members and to ensure that our own governance procedures conform to current best practice.

Code of Ethics

Professional and ethical standards for our members

Professional Standards Committee

Setting the standards for the profession

Disciplinary and appeals

Upholding the standards and reputation of the profession

Complaints against CII Chartered firms

How to log a complaint about a firm that holds corporate Chartered

Complaints against members

Find out how to make a complaint against a CII member

Whistleblowing

How to speak up about something that might concern you at work

Aldermanbury Declaration

Raising the profile of professional standards across the insurance market

Using CII Designations and Titles

Guidance on who can use membership designations and titles, and what to do if you suspect misuse

Professional Standards Committee annual report

Download the 2005 report

Download the 2004 report