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Contact us

Customer Service (UK) 

  • Online webchat service: Mon to Fri: 8am - 12pm (BST).
  • Telephone service will temporarily move to: Mon-Fri 9am – 5pm until further notice.
This is a temporary arrangement assisting us in managing sustained high volumes more effectively whilst we contact to recruit.

Telephone service: Mon to Fri: 9am – 5pm (GMT) +44 (0)20 8989 8464 | Email:

We're committed to using best practice and implementing policies and procedures to ensure customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

Head office

Chartered Insurance Institute, 3rd Floor, 20 Fenchurch Street, London EC3M 3BY


If you have questions about your examination entry confirmation or permit, contact

Making a complaint

As part of our commitment to maintaining high levels of customer service, we've established a policy to ensure complaints are dealt with swiftly and completely. If you are unhappy with any aspect of our service please contact Customer Service. This will help us put things right for you and improve our service in general. We take every complaint and comment seriously and are committed to addressing any issues that lead to complaints. View our Complaints Policy