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Important information about disruptions that may affect you.
CII exams are unfortunately being impacted by the global outage affecting Microsoft Windows operating systems.
Our suppliers are working to restore service as soon as possible and we will work with affected learners to reschedule affected exams.

Contact us

As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

Customer Service (UK)

Head office

Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street

Contact details

Telephone service - Mon to Fri: 9am – 5pm (GMT)

+44 (0)20 8989 8464

Webchat - Mon to Fri: 8am - 6pm

Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

Feedback and complaints

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