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London, May 6, 2025: Tackling one of the biggest challenges facing the insurance market – customer data management - Ageas, one of the U.K.’s largest personal lines insurers, has gone live with LexID® for Insurance to underpin its goal of achieving the single customer view.
This CII New Gen 2024 Broking project explores how insurance brokers can harness the power of Artificial Intelligence (AI) safely, and effectively with clients in mind. It delves into the opportunities and challenges of integrating AI into broking practices, ensuring that brokers, regardless of their experience, can modernise their approach whilst prioritising the security of customer’s information. The group's aim is to provide practical insights tailored specifically to insurance brokers, whether they are beginning to understand the potential capabilities of AI or looking to optimise their existing AI strategies.
In recommendations submitted to the Treasury Select Committee (TSC), the Chartered Insurance Institute (CII) says institutions and individuals must be held accountable for decisions made using AI, and advocates for a ‘skills strategy’ to support the use of AI within financial services.
Being an insurance professional is a highly responsible and demanding role, which should be supported by high professional standards.
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