Modernising perceptions of insurance

Why customer expectation ultimately determines the trust of the public in insurance related to the unprecedented claims pandemic arising from COVID-19.

The ‘lockdown’ is fast approaching its third month, and here at the Society of Claims Professionals we continue to examine the key issues facing the sector.

What’s a “habit”? According to The Concise Oxford Dictionary, a habit is a “settled tendency or practice” or an “automatic reaction to a specific situation”. What about a “routine”? A routine is “regular course of procedure, unvarying performance of certain acts”.

Resources and support are available for firms and individuals to promote good wellbeing.