In an era where the insurance industry strives for innovation through technology, focusing more on data than ever before, the significance of talent and skills development cannot be overstated. This article explores how the convergence of technology, data and skills can shape a successful claims proposition. It introduces the concept and role of Intelligent Assistants (the new IA) as a new lens through which to view the use of technology in claims processing.

10 October was World Mental Health Day. The purpose of the day is to educate, to raise awareness and to campaign to reduce the social stigmas around poor mental health. It is a day to talk about mental health and to help anyone suffering to know that it is ok to ask for help.

For a number of years, the future of the underwriter has been an ongoing debate as the world moves into automation, robotics and more recently AI.

As COP28 nears and there is a renewed focus on carbon reduction, consideration should be given to the choice of materials for insurance repairs on properties.