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Shaping the future of insurance

Elevating the customer experience

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Public Trust Awards

These awards highlight the fantastic work of those across the profession who really make a difference. Winners will be revealed at a virtual ceremony on 15 September.

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Shaping the future of insurance: Elevating the customer experience is a digital conference which will bring a holistic view to how insurance professionals think about customers.

The Chartered Insurance Institute’s President Peter Blanc will set the scene by hosting a panel discussion which will provide a strategic overview of the essential role that advice and guidance play in delivering good outcomes for the public.

We will then present a case study looking at the impact of the FCA’s Consumer Duty, which strengthens the FCA’s supervisory focus on consumer outcomes around communications and fair value. In particular, it will look at how a more demanding regulatory approach will create a far greater need for professionals who can deliver effective help and guidance in both face-to-face and digital environments.

The final segment will bring together senior leaders from our Broking, Claims and Underwriting Societies to look at the practical ways in which firms can meet the challenges of a changing world and regulatory demands. How can the right help and advice be given throughout the customer relationship, from purchase to claim?

Whatever part of the profession you work in – from broking to claims or underwriting – this half day event is free of charge to all members and promises to help you re-think our view of customers today and in the future.

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Programme

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Speakers

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Continue your learning

Keep the customer at the heart of everything you do by taking one of these online courses:

Product Simplification: Product Design

Revise your approach to the design and development of products and product documentation. Completion this course which will help you to promote understanding and adoption of simplified customer-centric product design, transparency guidance and distribution of insurance products.

Product Simplification: Sales and Distribution

Revise your approach to the design and development of sales and distribution processes. Completion of this course will help you to promote understanding and adoption of simplified customer-centric product design, transparency guidance and distribution of insurance products.

To book your place

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