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Serving you better: Our website will be undergoing scheduled maintenance on Saturday 24 May 2025 between 08.00AM – 18:00PM BST, to improve our services and better support our member and learners.
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Professional standards

We work to raise the profile of the professionalism of our members and to ensure that our own governance procedures conform to current best practice.

Code of Ethics

Professional and ethical standards for our members

Professional Standards Committee

Setting the standards for the profession

Disciplinary and appeals

Upholding the standards and reputation of the profession

Complaints against CII Chartered firms

How to log a complaint about a firm that holds corporate Chartered

Complaints against members

Find out how to make a complaint against a CII member

Whistleblowing

How to speak up about something that might concern you at work

Aldermanbury Declaration

Raising the profile of professional standards across the insurance market

Using CII Designations and Titles

Guidance on who can use membership designations and titles, and what to do if you suspect misuse

Professional Standards Committee annual report

Download the Report of the Professional Standards Committee 2024