Important Notice: Essential System Maintenance – 10 October, 08:00–12:00
To support our ongoing security and compliance requirements, essential system maintenance will take place on 10 October between 08:00 and 12:00.
During this period, any new PSI examinations booked during the maintenance window may not be visible in the MyCII/MyPFS dashboard until the work has been completed. Orders submitted during this time may also experience processing delays.
We apologise for any inconvenience and appreciate your patience while we carry out these important security updates.
Statement on Which? findings on insurers definitions of storms and floods
Publication date:
11 April 2025
Last updated:
19 February 2026
With a new report from Which? quoting FCA figures that 32% of insurance claims on ‘buildings insurance only’ policies are rejected, it is essential that policy terms are set out as clearly as possible to consumers. While we cannot comment on a single brand, we would encourage all insurers to take heed of the Which? report, and consider how their offering can be made clearer’
The CII’s Code of Ethics requires members to ask themselves, ‘Do I provide clear information pre and post sale?’ and ‘Do I listen to my clients or just hear them?
This spirit of continuous improvement is also summed up by FCA’s Consumer Duty, which stresses that, ‘effective communications that customers can understand, and effective consumer support are an essential way in which firms act to enable and support customers to pursue their financial objectives.