This single-unit Award is designed for those working in customer facing roles in insurance outside the UK. It helps build the skills and knowledge required to deliver excellent customer service.
- How to fulfil customer requirements in the insurance sector
- The importance of customer feedback to improve service in the insurance sector
- The importance of good communication to maintain and build client relationships in the insurance industry
- How to deal with conflict within an insurance environment
- The importance of keeping accurate and confidential records when dealing with customers
- How to manage own workload and time to meet business requirements and timescales
- How to work with others to achieve team and organisational objectives
- The sales process
- How to increase sales activities
Who's it for
- Non-UK insurance practitioners at the start of their career or seeking to build on existing knowledge through formal study.
- Non-UK insurance practitioners needing to satisfy the minimum operating standards set by a local regulator.
The Award also supports ongoing professional development as, on passing the exam, you will hold one of the three Awards needed to complete the Certificate in Insurance and Financial Services.
Members are also entitled to use the designation CII (Award), subject to membership and Continuing Professional Development (CPD) requirements.
Before embarking study, check to see whether any of your previous academic qualifications or credits from other professional bodies and institutes can be carried towards completion of the Certificate. Find out more about recognition of prior learning »
Those wishing to further their studies and achieve the Certificate in Insurance can use The Award in General Insurance as an alternative to the Certificate in Insurance unit (IF1) Insurance legal and regulatory to meet the compulsory unit requirements for the Certificate in Insurance. Please note: due to the amount of syllabus overlap, candidates passing both IF1 and the Award will only be awarded one set of credits.
A range of study materials are available, including: study texts, revision aids, ebooks and key fact booklets. For full unit availability, click the unit links to the right of this page.