Important Notice: Essential system upgrades will be taking place over the weekend of 10-12 April. During this time orders being placed over the phone, and via our website may be subject to delays in processing. This includes purchasing a post results review of marking and examination resit.
We apologise for any inconvenience caused.
Rules and Policies
Rules and policies for our qualifications and assessments
- Qualification and Assessment Rules (PDF)
- CII Group Complaints Policy
- Request to Reconsider Recognition of Prior Learning Application Outcome
- Qualifications Formal Appeals Policy
- Qualifications Accessibility and Special Circumstances Policy (PDF)
- Rules relating to authenticity of work in CII assessments (PDF)
- Data protection
- Privacy Statement
- Rules for Recognition of Prior Learning (PDF)
- CII Policy Statement On Welsh-Medium Qualifications
- Rules on the use of Prior Learning in CII Qualifications
- Notice for apprentices (PDF)
- Consent Form for testing CII Minors at a Test Centre
- Emergency Contact Information Form For Learners Under 18