Important Notice: Essential System Maintenance – 10 October, 08:00–12:00
To support our ongoing security and compliance requirements, essential system maintenance will take place on 10 October between 08:00 and 12:00.
During this period, any new PSI examinations booked during the maintenance window may not be visible in the MyCII/MyPFS dashboard until the work has been completed. Orders submitted during this time may also experience processing delays.
We apologise for any inconvenience and appreciate your patience while we carry out these important security updates.
Rules and Policies
Rules and policies for our qualifications and assessments
- Qualification and Assessment Rules (PDF)
- CII Group Complaints Policy
- Request to Reconsider Recognition of Prior Learning Application Outcome
- Qualifications Formal Appeals Policy
- Qualifications Accessibility and Special Circumstances Policy (PDF)
- Data protection
- Privacy Statement
- Rules for Recognition of Prior Learning (PDF)
- CII Policy Statement On Welsh-Medium Qualifications
- Rules on the use of Prior Learning in CII Qualifications
- Notice for apprentices (PDF)
- Consent Form for testing CII Minors at a Test Centre
- Emergency Contact Information Form For Learners Under 18