Exam admission rules
EXAMINATION ADMISSION RULES
PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE RULES TOGETHER WITH THE ASSESSMENT POLICIES HERE. BY ENTERING AN EXAMINATION WITH THE CII, YOU AGREE TO BE BOUND BY THESE RULES AND ASSESSMENT POLICIES. ANY BREACH OF THE FOLLOWING RULES AND EXAMINATION POLICIES MAY RESULT IN YOUR DISQUALIFICATION, NOT ONLY FROM THE ASSESSMENT YOU ARE TAKING AND ANY ASSESSMENTS YOU HAVE ALREADY TAKEN, BUT ALSO FROM ALL FUTURE ASSESSMENTS, EITHER FOR A PERIOD OF YEARS OR INDEFINITELY.
For any technical issues with a PSI exam, please call +44 (0)80 8273 9244.
If you have a disability or condition you wish the CII to consider for the purposes of making reasonable adjustments, please apply following the guidelines here. Medical evidence will be required.
2. Recording and data
CCTV is in operation at our testing centres to monitor examination performance and fulfil our disciplinary and regulatory functions. By taking the examination, you are giving your consent to being recorded.
If you are taking an examination that is remotely invigilated, the examination will be continuously monitored in real-time via the webcam facility with audio and video connections. Live feeds are viewed and recorded through screen sharing technology to ensure the examination is carried out with integrity. By taking the examination, you are giving your consent to being recorded. The CII is not liable for failure or fault with candidates’ equipment or internet connection at any stage of an assessment.
You will need to familiarise yourself and adhere to the admission rules detailed here and the assessment policies.
4. Familiarise yourself with the assessment software
For on-screen written exams
Please familiarise yourself with the assessment platform you will be using here. Please note, although based on AF1, this example test is designed for all candidates and while there might be slight differences in layout it will give you a good idea of how to navigate and use the platform functionality.
For on-screen multiple choice exams
Please familiarise yourself with the assessment platform you will be using here.
You can find copies of additional information which is provided to you in your examination and details of additional information sent to you before your examination here.
6. If sitting via remote invigilation
Special requirements are detailed here
7. Being on time
If attending an examination centre:
- it is important that you know how to find the exam centre and allow yourself enough time to get there.
- you should aim to arrive at the centre 30 minutes before your scheduled start time.
- you may not be allowed to take your exam if you arrive late.
If you are sitting via remote invigilation:
- you are required to download a Secure Browser add-on prior to testing. This is an extra layer of security that will ensure no other application is open during the exam. You are advised to complete the download before attending the exam to ensure you meet your examination time window. You can access the download link 15 minutes before your exam, through the exam scheduling site via MyCII.
- you are required to log on to your examination at least 20 minutes before the start. If you log in more than 15 minutes after your scheduled start time, you will not be allowed to take your examination.
You are required to provide a form of identification for all examinations. Please ensure that your personal details on MyCII are up to date and correct as your identification will be matched to these details.
Forms of identification do not have to be in English, however, all identification must be written in the modern Latin alphabet (in addition to any other language/alphabet used).
Acceptable forms of identification are:
a current passport
a valid driving licence containing both your photograph and signature
a national identity document containing both your photograph and signature
All forms of identification should be presented in their original form and photocopies will not be accepted.
If you do not hold any one of these forms of identification, you will be expected to obtain one before the exam. If you fail to present an acceptable form of identification during the identification checks, you will not be allowed to take your exam.
9. Electronic devices
An on-screen scientific calculator will be provided. However, from the 1 October 2020, you will also be allowed to use your own non-programmable calculator. The use of all other electronic devices is prohibited. Mobile phones (including iPhones/smartphones) smart watches, smart glasses and similar devices and electronic equipment capable of communicating or being programmed to hold alphabetic or numerical data and/or formulae are prohibited.
10. Use of ear plugs at centres
Neither ear plugs nor earphones may be worn when taking your examination via remote invigilation.
In an examination centre, whilst every effort is made to ensure the examinations are conducted in a quiet environment, other candidates and general activities in the examination centre and outside may on occasions cause minor distraction. Please note you are permitted to wear standard ear plugs (not earphones) if you so choose.
11. Hearing aids
Hearing aids are only permitted when requested prior to the sitting. Please apply following the guidelines here. Medical evidence will be required.
12. Conduct during the examination
12.1. You must submit in all matters to the direction and rulings of the examination invigilators.
12.2. All required reference materials will be provided for you on screen. You must not take into the examination room any unauthorised materials or items or consult in any way, any book, paper, document or other written, typed or printed matter. Unauthorised materials include, for example, tax tables, electronic devices (see above), leaflets, non-transparent lids or cases, or any other unauthorised items specified by the invigilator.
12.3. You may not consume any food while taking the examination.
12.4. Drinks: you are allowed a bottle of water or similar, but the clear liquid must be in a clear, transparent vessel with any labels removed.
12.5. You must not communicate with, or willingly receive communication from any person during the examination other than the invigilator. Any attempt on the part of another person to communicate with you must be reported to an invigilator.
12.6. You must not read or attempt to read or copy any information from any other person.
12.7. You must not behave in a rude, discourteous or disruptive manner. The invigilators have the authority to exclude an examination candidate who behaves in this way.
12.8. You must not act in an unprofessional manner. Disciplinary action may be taken against any candidate suspected of unprofessional conduct or committing a breach of these rules.
For exams being taken via remote invigilation:
12.9. You will be required to download a Secure Browser add-on prior to testing. This is an extra layer of security that will ensure no other application is open during the exam. It is advised that you complete the download before attending the exam to ensure you meet your examination window. You can access the download link through the exam scheduling site 15 minutes prior to your exam start time.
12.10. Request members of your household to stay off, or refrain from heavy use of the internet during your exam. Streaming video content, online gaming and similar activities can heavily impact your WiFi performance or internet connectivity speed.
12.11. Where possible, position your laptop or PC in an area where the WiFi signal is the strongest or connect directly to the router via an Ethernet cable.
12.12. Make sure that you perform the system setup and checks on the same laptop or PC on which you will take the exam.
12.13. Make members of your household aware that you must not be disturbed when taking your exam.
12.14. Your webcam must allow you to do a 360-degree scan of the room and needs to be easily lifted and moved throughout the room.
12.15. Please note, in addition to the room scan, we reserve the right to request a mirror check as demonstrated in this video. You need to bring a reflective surface such as a mirror, so you can display the screen, webcam, keyboard and edges of your monitor/ screen when requested. If you have blank A4 paper sheets for notes (you can take in 2 sheets of A4 white paper on the day to make notes. These sheets must be blank except for this on-the-day support number; +44 (0)80 8273 9244) you will need to show both sides of each piece of paper when requested by the invigilator. At the end of the exam you will need to destroy any notes you have made in front of the camera witnessed by the invigilator.
12.16. All required reference materials will be provided for you on screen. You must not take into the examination room any unauthorised materials or items or consult in any way, any book, paper (other than any permitted blank paper, see below), document or other written, typed or printed matter. Unauthorised materials include, for example, tax tables, electronic devices (see above), leaflets, non-transparent lids or cases.
12.17. Toilet breaks: For exams lasting less than 3 hours, toilet breaks are not allowed. Please ensure you take adequate precautions prior to your exam. For exams lasting 3-hours or more you are not expected to take a toilet break. In the event of urgent necessity, a short toilet break can be taken. Lengthy breaks could invalidate your exam. This will be reported to the CII. The CII will review each case and reserves the right to withhold results. If you require an adjustment to this rule, please apply following the guidelines on adjustments above.
12.18. The lighting of your room should be of daylight quality and overhead lighting is preferred. If overhead lighting is not possible, please make sure that your light source is not directly behind you as it will make it difficult for your invigilator to observe you.
12.19. You can take in 2 sheets of A4 white paper on the day to make notes. These sheets must be blank except for this on-the-day support number; +44 (0)80 8273 9244. You will need to show both sides of the paper during the room scan. You can also take in a pen to make notes. You must destroy any notes made in the presence of the invigilator before exiting your exam.
12.20. All mobile phones, briefcases, handbags, books, revision notes must be locked away or left outside the room in which you are taking the examination.
12.21. Close all programs, applications and websites unless instructed to open them by the invigilator for the purpose of taking the exam.
12.22. Ensure that your exam is held in a well-lit, quiet and private location and that no one is allowed in the room.
12.23. Remove any hats, sunglasses and headphones.
12.24. Remove any tablets, smart watches, smart glasses, mobile phones, smart phones, iphones.
12.25. Remove any computers, electronic devices or laptops that are not connected with the live exam.
12.26. Remove any non-permitted calculators (non-programmable physical calculators are permitted).
12.27. Please be aware you will be asked to stop any actions which could be interpreted as an attempt to communicate with others or an attempt to consult unauthorised resources. Examples of such actions include, but are not limited to, talking aloud, moving your hands in front of your face and moving out of the line of sight of your webcam. If these actions continue after you have been asked to cease, the CII reserves the right to withhold your result. If you have a need for an adjustment to be made to this test situation (e.g. for medical reasons) please do let us know in advance, following the process detailed in the reasonable adjustment section
12.28. If you need assistance, are being distracted, or experiencing difficulty, contact the invigilator by asking for their assistance or messaging them.
12.29. If something untoward happens, or there is a technical problem once the online examination has started, if time permits, and depending on whether or not the invigilator is able to monitor you constantly, you can attempt to help you restart the exam. If the time delay is too long, or the invigilator was unable to monitor you, it may be necessary to reschedule the test.
12.30. You may lose some assessment responses if there is a system or internet connectivity error during your assessment.
12.31. The CII is not liable for candidates’ equipment or the internet connection being at fault for issues with the completion of an examination. However, if you encounter problems with your equipment, please let the invigilator know. If you are unable to contact the invigilator, or they are unable to assist, please contact +44 (0)80 8273 9244.
12.32. The CII is not liable for issues with the completion of an examination caused by faults with candidates’ equipment or internet connection. However, if you encounter problems with your equipment, please let the invigilator know. If you are unable to contact the invigilator, or they are unable to assist, please contact +44 (0)80 8273 9244
12.33. The CII is not liable for the failure or fault with candidates’ equipment or internet connection, and /or any subsequent impact on an assessment at any stage of an assessment. However, if you encounter problems with your equipment, please let the invigilator know. If you are unable to contact the invigilator, or they are unable to assist, please contact +44 (0)80 8273 9244
For exams being taken in an examination centre
12.34. Notes may be made using the whiteboard provided at the centre.
12.35. All briefcases, handbags, books, revision notes and other personal belongings must be left in a cloakroom or as specified by the invigilators.
12.36. If you need assistance, are being distracted, or experiencing difficulty, you should raise your hand and report the matter to the invigilator.
12.37. Toilet breaks are not allowed at examinations centres except in the case of urgent necessity when you must be accompanied by an invigilator.
12.38. You may leave once you have finished your examination but must do so quietly.
12.39. Once you have finished and have been allowed to leave, you will not be allowed back into the room.
13. Examination durations
The duration of your exam can be found on the unit page of the CII website.
14. End of examination
On screen warnings, indicating time to the end of the test, will be given for all online examinations.
No extension of time can be given (unless previously agreed by the CII).
For multiple choice exams, your result will be shown on screen at the end of the examination. For on-screen written exams, your result will be released on the published date.
If you consider there are circumstances that have negatively affected your performance at this exam, you must speak to the invigilator immediately to request an Incident Log is completed and inform Customer Service in writing within 5 working days of sitting the exam.
You are required to cooperate with any CII investigation regarding this examination
15. Notification of your result
For multiple choice exams, you will receive notification of your result on screen on the day and your result will be displayed on MyCII within 24 hours. For on-screen written exams, your result will be released and available on MyCII on the published date.
For further information on anything detailed in this document, please call Customer Service on 020 8989 8464, or visit www.cii.co.uk