Details of terms and conditions which apply to candidates enrolling for the dissertation with the CII are detailed below. These are in addition to the terms and conditions contained within the dissertation guidelines and instructions. By entering the dissertation with the CII you agree to be bound by these terms and conditions.
In all the processes described below, where the deadline has passed, exceptional circumstances may still be considered.
Access arrangements and reasonable adjustments
The CII is committed to creating and maintaining conditions which give access to its education and assessment provision regardless of aage, disability, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, sexual orientation or transgender will allow candidates to maximise their potential to the best of their abilities.
The CII acts at all times to ensure that no unfair barriers apply to those seeking to gain the qualifications it offers. The CII is committed to giving all candidates an equal opportunity of achieving its qualifications in line with current UK and EU directives.
The CII carries its equal opportunities policy through to cover all the assessments it administers. Provisions are made for candidates who have different educational requirements or disabilities including those who are dyslexic, blind, partially sighted or those with dexterity impediments.
If you are disabled or have a condition which you believe should be taken into consideration in assessing your dissertation performance, you should apply in writing, enclosing evidence from a professional, such as a Chartered Educational or Occupational Psychologist, an Associate Member of the BDA or specialist trained teacher holding Approved Teacher Status accredited by the BDA or a doctor demonstrating appropriate specialist qualifications, confirming your condition, explaining how your performance could be affected and what steps can be taken to ensure you are able to perform to your full potential. Applications without verifiable appropriate evidence such as an appropriate diagnostic report will not be considered.
Just a few examples of ways in which we have been able to assist candidates is shown below:
- Dyslexia – alternative font, alternative colour
- Vision impairment – large font
- Long-term illness – time extension
Any application for a reasonable adjustment should preferably accompany your dissertation entry. Whilst the CII will take all reasonable steps to meet the request, it may not be possible if there is insufficient time to make arrangements. The CII will hold your verified evidence on file, but you must send in a written request for the adjustment to be made before each subsequent dissertation enrolment and the CII reserves the right to request updated evidence.
Extension to enrolment period due to exceptional circumstances
The enrolment period for Dissertation can only be extended in exceptional circumstances, such as illness, injury or bereavement, which prevents you from completing the course within the enrolment period.
Circumstances affected by covid 19 will be eligible to apply for an extension, evidence will not be required in these instances.
To request an extension you should complete the enrolment extension request form (Doc) and send it by email, with appropriate and certified evidence (please note, evidence will NOT be required for covid 19), to firstname.lastname@example.org.
The CII will consider each request individually and additional evidence may be required. Requests made without the appropriate verifiable evidence will not be considered. A request for an extension to the course must be made within five days of the completion date of the course.
Please note that the CII does not provide aegrotats (which are awards made to candidates who are unable, through temporary illness, injury or indisposition, to complete all of the usual assessment requirements).
The CII ensures that it processes Personal Information in compliance with applicable data protection laws, including, without limitation, the General Data Protection Regulation 2016/679 ("GDPR"). For further information, including our data processing practices, please read our Privacy Statement.
Where your employer pays for any of your tuition including e-learning, exam entries, assessments, study texts or membership fees, the CII will upon the employer's request provide your employer with details of your membership status and/or exam record including attempts and results, unless you notify us to the contrary by contacting Customer Service.
Organisations other than the CII sponsor prizes and awards based on CII exam performance. If you do not wish any information to be passed on to these organisations please contact Customer Service.
Your dissertation assignments along with your name and email address will be passed to a 3rd party plagiarism detection software provider based in the USA. As a result, there will be a transfer of your personal data to the USA. To undertake an assessment by dissertation you are required to accept the 3rd party provider’s terms and conditions and you are consenting to your personal data being processed and stored in the USA for the purposes of plagiarism detection.
Please note the dissertation is based on the published syllabus; you can find this syllabus in the relevant qualification section on this website.
Unit 991 – the course runs for 18 months from the date of enrolment.
The CII's liability is limited to a complete refund of the fee paid for the dissertation concerned. Nothing in these conditions excludes or limits the liability of CII:
(a) For death or personal injury caused by the negligence of CII
(b) For any matter which it would be illegal or unlawful for CII to exclude or attempt to exclude its liability
Proof of identity
You must show proof of identity to the CII on request. The following are acceptable as identification:
- A current passport
- A company identification card containing both your photograph and signature
- A driving licence containing both your photograph and signature
- A national identity document containing both your photograph and signature
If you fail to produce proof of identity when requested, the CII reserves the right to withhold your result.
Candidates should refer to the syllabus and current published legislation relevant to industry practice.
In all instances the CII employs best endeavours to ensure that assessment meets the specified criteria.
The dissertation is based on the published syllabus which is available in the relevant qualification section on this website. It is important that you keep yourself informed of any changes which may occur affecting the unit you are studying by using material suggested in the reading lists on the syllabus.
Dissertation guidelines and instructions
The rules contained within the Dissertation guidelines and instructions must be adhered to.
Disciplinary action may be taken against any candidate found guilty of dishonourable or unprofessional conduct or committing a breach of the assessment regulations. Penalties may be imposed for falsification of documents or cheating during a dissertation assignment. The CII reserves the right to notify the relevant regulatory body of any disciplinary action taken.
Publication of results
The CII reserves the right to publish dissertation assessment results, whether a pass or failure. Pass lists are published only after results have been issued to candidates.
The decision of the CII Qualifications Examinations and Assessments Committee is, in every case, final.
Dissertation results are issued within 50 working days from the submission of your dissertation.
You will be notified by email when your result is available to view in the Bookings and Results section of your MyCII page, follow the link in the email and log in to view your result. For security and Data Protection purposes results will not be issued by post, phone, fax or email.
The pass mark for the dissertation is 50%.
Record of achievement (ROA)
A ROA and a completion certificate will be issued for every unit passed.
Completion of qualification
If you have completed a qualification, the application forms to apply for the appropriate designation will accompany the completion certificate which will be sent directly to you within 15 working days of the release of your confirmed result.
Replacement ROAs / certificates
All ROA’s from January 2017 are recorded on your ‘MyCII’ account.
Replacement ROAs prior to Jan 2017 / certificates
These can be supplied for a fee per ROA or certificate. They will include wording that shows they are a replacement. Please contact Customer Service for full details.
The CII has a very strict system of checks which ensures that all dissertations are properly marked and quality assured. Quality assurance processes are in place to ensure that marking is accurate and consistent and that assessment standards are maintained over time.
Markers are selected for their relevant and up to date knowledge and experience and have been specifically trained to mark dissertation assignments in accordance with carefully laid down criteria.
Marks are not withheld for bad spelling, however poor grammar could influence the mark allocated to application and analysis of information.
Post-results review of marking
The service is only available to candidates whose result is a fail in the dissertation. Only one review per dissertation is allowed.
Requests for a post-results review of marking should be made to Customer Service . You must apply within 35 days of the assignment being resulted.
This review service will include:
- A review of the original marking
- Where the review does not result in a pass, a report on areas for improvement will be sent
The CII aim to provide the outcome within 35 days of receipt of the request. A fee of £81 is payable for this service and is refundable if the review results in a pass.
Qualifications Formal Appeals Policy
The Qualifications Formal Appeals Policy and procedures considers concerns about qualification and assessment decisions and outcomes where all other available routes for enquiries have been exhausted.
All routes for enquiries are exhausted when the CII Director or Manager notifies you that this point has been reached in your enquiry (closure of final escalation).
Grounds for a formal appeal
The Qualifications Formal Appeals procedures will consider whether the CII's procedures are consistent and have been fairly and properly applied. It is not a form of legal proceedings. The objective of the process is to determine whether decisions and outcomes have been made appropriately or whether you (the ‘appellant’) have a case that the CII has not done so appropriately.
The decisions that you can appeal against are the following:
- Assessment results (all assessment formats), relating to marking or the standards of the assessment content
- Recognition of Prior Learning application outcomes
- Special Consideration application decisions
- Reasonable Adjustment application outcomes
- Disciplinary decisions relating to assessment misconduct (malpractice) – however, this form of appeal is dealt with as part of the disciplinary procedures.
The grounds for a formal appeal must be related to the CII's qualifications and acceptable grounds are:
- That the CII has not applied procedures consistently or that procedures were not followed properly and fairly by the CII in reaching its decision or outcome,
- Extenuating circumstances or new information that was not available or could not have been presented for valid reasons at the time of the decision or outcome.
The following are not grounds for a formal appeal:
- Claims of being unaware of, or not understanding relevant published rules, regulations and policies.
- Academic judgements, including requests for further reviews of marking of a candidates' work or re-evaluating an application for Recognition of Prior Learning.
- General feedback about qualifications or customer service (for this, please refer to the Complaints Policy for support) or any matters unrelated to CII qualifications and assessments.
Making a formal appeal
Formal appeals must be submitted within 28 calendar days of the CII confirming that all other routes of enquiry have been exhausted (closure of final escalation). A fee of £122 is payable for this service and will be refunded if the appeal application is successful. Late or incomplete payments will not be accepted. If you have booked a re-sit for the same unit and the appeal results in a pass, the fee for this unit will be refunded in addition to the appeal fee.
Appeal applications must be made using the below Appeals application form, clearly stating the grounds for appeal, and sent to email@example.com.
Upon receipt of the fully completed application form and fee, the CII will send you a formal acknowledgement of the appeal and indicate the period within which the appeal will be considered.
CII reserves the right to reject the appeal application and refund the fee if the appeal form submitted does not meet the grounds for appeal.
The formal appeals process
The formal appeals process consists of two stages:
Stage 1 – CII internal senior manager review
A review will be undertaken by a senior member of CII staff who has had no previous involvement with the case in order to provide advice and guidance to you where the grounds for the appeal might be very likely/unlikely to succeed.
This guidance service can be particularly important where you are unfamiliar with qualifications and assessment principles or practices and, therefore, practical investigation and explanation of these in the context of the decision or outcome you have received may help you to consider or prepare your appeal.
The outcome of Stage 1 will be notified to you in writing within 28 calendar days of application date (the date of CII receiving both the fee and the application form). You are permitted to include this outcome letter within any Stage 2 appeal documentation if you wish.
If your case has not been resolved at Stage 1, you can ask that it be referred to Stage 2. You are required to advise the CII if you wish to progress to Stage 2 of the appeals process within 28 calendar days of receiving the outcome of Stage 1. If you decide not to proceed, your appeal fee will be refunded.
In all the processes described above, where deadlines have passed, exceptional circumstances may still be considered.
Stage 2 – CII Appeals Panel
A Sub-Committee of the CII Education and Learning Committee, please find the governance page here, of at least three panel members will be appointed to receive the appeal. This will include at least one member of the Education and Learning Committee and one person who is not a member, employee or examiner of the CII. The Appeals Panel will be chaired either by a CII director who has no direct interest or involvement in the appeal, and who will not be entitled to vote, or by a member of the Education and Learning Committee.
If appropriate to the grounds of the appeal, examiners and subject experts, or CII staff uninvolved in the appeal, may be invited to provide information or guidance on the subject matter of the appeal, but not to vote.
The case will be presented to the panel in the form of panel papers. Both parties (CII staff involved in the case and the appellant) have an opportunity to provide documents and information supporting their case for the panel papers and view the panel papers. The panel papers remain confidential between the appellant, the CII and the panel members, with the exception of any specific request by a relevant regulator.
Prior to the panel deliberations and voting, the Appeals Panel can make a request of either the appellant or CII staff involved in the case to clarify specific facts. Neither the appellant nor CII staff involved in the appeal has the right or obligation to attend the panel meeting. The panel deliberations and voting take place in private.
The outcome of the Stage 2 appeal will be provided to the appellant in writing by email within 5 working days following the panel decision. The CII will aim to complete Stage 2 of the appeal process within 60 calendar days of receiving notification that the appellant wishes to progress to Stage 2.
The outcome of the appeal
The Panel may either:
- uphold the appeal – in whole or in part – and recommend that a change to the outcome or decision be made or reviewed; or,
- reject the appeal.
The Appeals Panel is not authorised to further review the marks of candidates' work or make academic judgements.
Whether the appeal is upheld or not, the Panel may also offer recommendations to the CII relating to process improvements. Where the appeal identifies any issues that indicate a failure in a CII process or may be relevant to other learners, action will be taken to prevent or mitigate any current or potential impact on learners and qualifications.
Further routes of appeal
If you are unhappy with the appeal outcome and your case relates to a regulated qualification, you can contact the relevant regulator to make a complaint. Please note that timescales and conditions apply. The CII will cooperate fully in any appeal with the regulator, including sharing information relating to your case.
Ofqual (for candidates in England or outside the UK): https://www.gov.uk/government/organisations/ofqual.
Qualifications Wales (for candidates who are resident in Wales): www.qualificationswales.org/.
CCEA (for candidates who are resident in Northern Ireland): www.ccea.org.uk/.
Monitoring CII policies and processes
It is important to us that our policies and processes work well to support learners and the standards of our qualifications. We review policies and processes regularly and are always keen to hear your feedback on how these have worked for you.