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Coursework policies

Details of terms and conditions which apply to candidates enrolling for coursework with the CII are detailed below. These are in addition to the terms and conditions contained within the coursework assessment guidelines and instructions. By entering coursework with the CII you agree to be bound by these terms and conditions.

In all the processes described below, where the deadline has passed, exceptional circumstances may still be considered. 

Access arrangements and reasonable adjustments

The CII is committed to creating and maintaining conditions which give access to its education and assessment provision regardless of age, disability, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, sexual orientation or transgender to allow candidates to maximise their potential to the best of their abilities.

The CII acts at all times to ensure that no unfair barriers apply to those seeking to gain the qualifications it offers. The CII is committed to giving all candidates an equal opportunity of achieving its qualifications in line with current UK and EU directives.

The CII carries its equal opportunities policy through to cover all the assessments it administers. Provisions are made for candidates who have different educational requirements or disabilities including, but not restricted to, those who are dyslexic, blind, partially sighted or those with dexterity impediments.

If you have a disability or a condition which you believe should be taken into consideration in assessing your coursework performance, you should apply in writing, enclosing evidence from a professional, such as a Chartered Educational or Occupational Psychologist, an Associate Member of the BDA or specialist trained teacher holding Approved Teacher Status accredited by the BDA or a doctor demonstrating appropriate specialist qualifications, confirming your condition, explaining how your performance could be affected and what steps can be taken to ensure you are able to perform to your full potential. Applications without verifiable, appropriate evidence such as an appropriate diagnostic report will not be considered.

Just a few examples of ways in which we have been able to assist candidates is shown below:

  • Dyslexia – alternative font and alternative colour
  • Vision impairment – large font
  • Long-term illness – time extension 

Access arrangements for non-disability requirements can also be made upon request.

Any application for a reasonable adjustment should preferably accompany your coursework entry. The CII will hold your verified evidence on file, but you must send in a written request to Customer Service at customer.serv@cii.co.uk for the adjustment to be made before each subsequent coursework enrolment, and the CII reserves the right to request updated evidence.

Please note that the CII does not provide aegrotats (which are awards made to candidates who are unable, through temporary illness, injury or indisposition, to complete all of the usual assessment requirements).

For mixed assessment, please see exam policies which are also applicable.

Ensuring the authenticity of submitted work (PDF)

Extension to enrolment period due to exceptional circumstances

The enrolment period for coursework can only be extended in exceptional circumstances, such as illness, injury or bereavement, which prevents you from completing the course within the enrolment period.

(examples of circumstances that do not qualify for extensions include situations such as increased workload, change of job, change of job location or planning an event such as a wedding)

To request an extension you should complete the enrolment extension request form (Doc), and send it by email, post or fax, with appropriate and certified evidence to:

Post: The Chartered Insurance Institute, 42-48 High Road, South Woodford, London E18 2JP

Email: courseworkextensions@cii.co.uk

The CII will consider each request individually and additional evidence may be required. Requests made without the appropriate verifiable evidence will not be considered. Extension requests should be made immediately your circumstances change and before the due date of your assignment submission or end date of your enrolment period. A request for an extension to the course must be made within five days of the completion date of the course.

Please note that the CII does not provide aegrotats (which are awards made to candidates who are unable, through temporary illness, injury or indisposition, to complete all of the usual assessment requirements).

Data protection

The CII ensures that it processes Personal Information in compliance with applicable data protection laws, including, without limitation, the General Data Protection Regulation 2016/679 ("GDPR"). For further information, including our data processing practices, please read our Privacy Statement

Where your employer pays for any of your tuition including e-learning, exam entries, assessments, study texts or membership fees, the CII will upon the employer's request provide your employer with details of your membership status and/or exam record including attempts and results, unless you notify us to the contrary by contacting Customer Service.

Organisations other than the CII sponsor prizes and awards based on CII exam performance. If you do not wish any information to be passed on to these organisations please contact Customer Service.

Your coursework assignments along with your name and email address will be passed to a 3rd party plagiarism detection software provider based in the USA. As a result, there will be a transfer of your personal data to the USA. To undertake an assessment by coursework you are required to accept the 3rd party provider’s terms and conditions and you are consenting to your personal data being processed and stored in the USA for the purposes of plagiarism detection. 

Syllabuses

Please note assignments are based on the published syllabuses; you can find syllabuses in the relevant qualification section on this website.

Enrolment period

Candidates must complete and pass three written assignments, including any resubmissions, during the 12 month enrolment period to achieve a pass in the unit.

Resubmissions

If a Coursework assignment or mixed assessment assignment is failed, a resubmission can be purchased for £130 (members) / £180 (non-members) for coursework assignments or £110 (members) / £150 (non-members) for mixed assessment assignments. Please note, a student must have an active enrolment to be able to upload a resubmission.

Liability

The CII's liability is limited to a complete refund of the fee paid for the coursework concerned. Nothing in these conditions excludes or limits the liability of CII:

(a) For death or personal injury caused by the negligence of CII

(b) For any matter which it would be illegal or unlawful for CII to exclude or attempt to exclude its liability

Proof of identity

You must show proof of identity to the CII on request. The following are acceptable as identification:

  • Current passport
  • Company identification card containing both your photograph and signature
  • Driving licence containing both your photograph and signature
  • National identity document containing both your photograph and signature

If you fail to produce proof of identity when requested, the CII reserves the right to withhold your result.

Legislation

Candidates should refer to the syllabus and CII update website www.cii.co.uk/updates for the latest information on changes to legislation and industry practice.

In all instances the CII employs best endeavours to ensure that assessment meet the specified criteria.

Technical changes

Assignments are based on the published syllabuses which are available online at www.cii.co.uk. It is important that you keep yourself informed of any changes which may occur affecting the units you are studying by using material suggested in the reading lists on the syllabuses in the relevant qualification section of this website.

The CII will do all it can to provide students enrolled on a study programme with updated materials as soon as legislative changes become known but it cannot guarantee this in time for any particular assignment. Candidates should refer to the CII update website www.cii.co.uk/updates for the latest information on changes to law and practice.

Coursework assessment guidelines and instructions

The rules contained within the Coursework assessment guidelines and instructions must be adhered to.

Disciplinary action

Disciplinary action may be taken against any candidate found guilty of dishonourable or unprofessional conduct or committing a breach of the assessment rules. Penalties may be imposed for falsification of documents or cheating during a coursework assignment. The CII reserves the right to notify the relevant regulatory body of any disciplinary action taken.

Publication of results

The CII reserves the right to publish coursework assessment results, whether a pass or failure. Pass lists are published only after results have been issued to candidates.

Results

The decision of the CII Qualifications Examinations and Assessments Committee is, in every case, final.

Assignment results are issued within 40 working days of submission.

You will be notified by email when your result is available to view in the Bookings and Results section of your MyCII page, follow the link in the email and log in to view your result. For security and Data Protection purposes results will not be issued by post, phone, fax or email.

Pass mark

The following pass marks apply to individual assignments:

  • Units 530, 820, 930, 945, 960, 990, 991, 992, 994, AF6: 50%
  • Unit J09: 65%
  • Units M05, M21, M80, M81, M85, M92, M94, M96, M97: 60%

Record of achievement (ROA)

A ROA will be issued for every unit passed.

Completion of qualification

If you have completed a qualification, the application forms to apply for the appropriate designation will accompany the completion certificate which will be sent directly to you within 15 working days of the release of your confirmed result.

Replacement ROAs/Certificates

Replacement ROAs
All ROA’s from January 2017 are recorded on your ‘MyCII’ account.

Replacement ROAs prior to Jan 2017 / certificates
These can be supplied for a fee per ROA or certificate. They will include wording that shows they are a replacement. Please contact Customer Service for full details.

Marking

The CII has a very strict system of checks which ensures that all assignments properly marked and quality assured. Quality assurance processes are in place to ensure that marking is accurate and consistent and that assessment standards are maintained over time.

Markers are selected for their relevant and up to date knowledge and experience and have been specifically trained to mark coursework assessment in accordance with carefully laid down criteria.

Marks are not withheld for bad spelling, however poor grammar could influence the mark allocated to application and analysis of information.

Post-results review of marking

The service is only available to candidates whose result is a fail in any assignment. Only one review per assignment is allowed.

Requests for a post-results review of marking should be made to Customer Service . You must apply within 35 days of the assignment being resulted.

This review service will include:

  • A review of the original marking
  • Where the review does not result in a pass, a report on areas for improvement will be sent

The CII aim to provide the outcome within 35 days of receipt of the request. A fee of £84 is payable for this service and is refundable if the review results in a pass.

Coursework Appeals Policy

The CII is committed to providing fair and transparent processes.  The appeals procedure is intended for consideration of circumstances that materially affect a candidate's performance in an assessment where all other available routes for enquiries have been exhausted.  All routes for enquiries are exhausted when the CII Director or Manager notifies you that this point has been reached in your enquiry.

Grounds for an appeal

The grounds for appeal must be related to the CII's procedures or their application. The appeals process will consider whether the CII's procedures are consistent and have been fairly and properly applied.

The principal grounds for appeal are:

  • Irregularities in the conduct of an exam;
  • Errors, omissions or failure to follow due process in the procedures for question setting, marking and result moderation of assessments;
  • Extenuating circumstances that were not revealed for valid reasons prior to receipt of the result notification.

Circumstances not accepted as grounds for an appeal

The following are not grounds for appeal:

  • Claims of being unaware of, or not understanding the assessment rules and regulations.
  • Academic judgements, including requests for further reviews of marking of a candidates' work.
  • General feedback about qualifications or customer service (for this, please refer to the Complaints Policy).

Making an appeal

Appeals must be submitted within 28 days of the CII confirming that all other routes of enquiry have been exhausted. A fee for £120 is payable for this service and is refundable if the appeal is successful. If you have booked a re-sit for the same unit and the review results in a pass, the entry fee for this unit will be refunded.

Applications must be made on the Appeals application form, clearly stating the grounds for appeal, to Corporate Governance (Appeals) at the address given below.

Appeals application form (PDF)

The CII will send written acknowledgement of the appeal and indicate the period within which the appeal will be considered. The CII will send a written account of the outcome.

The appeals process

The appeals process consists of two stages:

Stage 1 – CII staff

  • A review by a CII senior staff member who has had no previous involvement with the case, to offer information, advice and guidance to the candidate where the grounds for the appeal might be very unlikely to succeed
  • The outcome of Stage 1 will be notified in writing within 28 days of the appeal notification being received by the CII

Stage 2 – CII Appeals Panel

If the case is not resolved at Stage 1, it will be referred to the Appeals Panel. Appellants are required to advise the CII if they wish to progress to Stage 2 of the appeals process within 28 days of receiving the outcome of Stage 1.

The Appeals Panel will consist of:

  • A member of the Education and Learning Committee
  • A specialist practitioner or an assessor as appropriate
  • An independent lay member
  • The Director of Accreditation Services or nominated representative will normally act as the non-voting Chair of the Panel
  • The case will be presented to the Appeals Panel convened by CII
  • The Appeals Panel is not authorised to further review the marks of candidates' work
  • The Appeals Panel can instruct CII to reconsider the case and may offer recommendations
  • The outcome of and a report on the Stage 2 appeal will be provided

The CII will aim to complete Stage 2 of the appeal process within 45 days of receiving notification that the appellant wishes to progress to Stage 2.

Monitoring of the appeals process (self-assessment)

The CII has procedures in place for monitoring, evaluating and reporting annually on the operation of its enquiry services and appeals arrangements, including the number and nature of enquiries and appeals and their outcomes. The CII share relevant data with the regulatory authorities on request.

In cases where a candidate might be unsatisfied with the outcome of an appeal, they can contact the CII's regulator, the Office of Qualifications and Examinations Regulation (Ofqual) directly.

The Chartered Insurance Institute
42-48 High Road
South Woodford
London
E18 2JP

Tel: +44 (0)20 8989 8464
Fax: +44 (0)20 830 3052
Email: customer.serv@cii.co.uk

In all the processes described above, where deadlines have passed, exceptional circumstances may still be considered.