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Coursework policies

Details of terms and conditions which apply to candidates enrolling for coursework with the CII are detailed below. These are in addition to the terms and conditions contained within the coursework assessment guidelines and instructions and on RevisionMate. By entering coursework with the CII you agree to be bound by these terms and conditions.

In all the processes described below, where the deadline has passed, exceptional circumstances may still be considered. 

Access arrangements and reasonable adjustments

The CII is committed to creating and maintaining conditions which give access to its education and assessment provision regardless of age, disability, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, sexual orientation or transgender to allow candidates to maximise their potential to the best of their abilities.

The CII acts at all times to ensure that no unfair barriers apply to those seeking to gain the qualifications it offers. The CII is committed to giving all candidates an equal opportunity of achieving its qualifications in line with current UK and EU directives.

The CII carries its equal opportunities policy through to cover all the assessments it administers. Provisions are made for candidates who have different educational requirements or disabilities including, but not restricted to, those who are dyslexic, blind, partially sighted or those with dexterity impediments.

If you have a disability or a condition which you believe should be taken into consideration in assessing your coursework performance, you should apply in writing, enclosing evidence from a professional, such as a Chartered Educational or Occupational Psychologist, an Associate Member of the BDA or specialist trained teacher holding Approved Teacher Status accredited by the BDA or a doctor demonstrating appropriate specialist qualifications, confirming your condition, explaining how your performance could be affected and what steps can be taken to ensure you are able to perform to your full potential. Applications without verifiable, appropriate evidence such as an appropriate diagnostic report will not be considered.

Just a few examples of ways in which we have been able to assist candidates is shown below:

  • Dyslexia – alternative font and alternative colour
  • Vision impairment – large font
  • Long-term illness – time extension 

Access arrangements for non-disability requirements can also be made upon request.

Any application for a reasonable adjustment should preferably accompany your coursework entry. The CII will hold your verified evidence on file, but you must send in a written request to Customer Service at for the adjustment to be made before each subsequent coursework enrolment, and the CII reserves the right to request updated evidence.

Please note that the CII does not provide aegrotats (which are awards made to candidates who are unable, through temporary illness, injury or indisposition, to complete all of the usual assessment requirements).

For mixed assessment, please see exam policies which are also applicable.

Rules relating to authenticity of work in CII assessments (PDF)

Extension to enrolment period due to exceptional circumstances

The enrolment period for coursework can only be extended in exceptional circumstances, such as illness, injury or bereavement, which prevents you from completing the course within the enrolment period.

(examples of circumstances that do not qualify for extensions include situations such as increased workload, change of job, change of job location or planning an event such as a wedding)

Circumstances affected by covid 19 will be eligible to apply for an extension, evidence will not be required in these instances.

To request an extension you should complete the enrolment extension request form (Doc) and send it by email, with appropriate and certified evidence (please note, evidence will NOT be required for covid 19), to

The CII will consider each request individually and additional evidence may be required. Requests made without the appropriate verifiable evidence will not be considered. Extension requests should be made immediately your circumstances change and before the due date of your assignment submission or end date of your enrolment period. A request for an extension to the course must be made within five days of the completion date of the course.

Please note that the CII does not provide aegrotats (which are awards made to candidates who are unable, through temporary illness, injury or indisposition, to complete all of the usual assessment requirements).

Data protection

The CII ensures that it processes Personal Information in compliance with applicable data protection laws, including, without limitation, the General Data Protection Regulation 2016/679 ("GDPR"). For further information, including our data processing practices, please read our Privacy Statement

Where your employer pays for any of your tuition including e-learning, exam entries, assessments, study texts or membership fees, the CII will upon the employer's request provide your employer with details of your membership status and/or exam record including attempts and results, unless you notify us to the contrary by contacting Customer Service.

Organisations other than the CII sponsor prizes and awards based on CII exam performance. If you do not wish any information to be passed on to these organisations please contact Customer Service.

Your coursework assignments along with your name and email address will be passed to a 3rd party plagiarism detection software provider based in the USA. As a result, there will be a transfer of your personal data to the USA. To undertake an assessment by coursework you are required to accept the 3rd party provider’s terms and conditions and you are consenting to your personal data being processed and stored in the USA for the purposes of plagiarism detection. 


Please note assignments are based on the published syllabuses; you can find syllabuses in the relevant qualification section on this website.

Enrolment period

Candidates must complete and pass three written assignments, including any resubmissions, during the 12 month enrolment period to achieve a pass in the unit.


If a Coursework assignment or mixed assessment assignment is failed, a resubmission can be purchased for £133 (members) / £184 (non-members) for coursework assignments or £112 (members) / £153 (non-members) for mixed assessment assignments. Please note, a student must have an active enrolment to be able to upload a resubmission.


The CII's liability is limited to a complete refund of the fee paid for the coursework concerned. Nothing in these conditions excludes or limits the liability of CII:

(a) For death or personal injury caused by the negligence of CII

(b) For any matter which it would be illegal or unlawful for CII to exclude or attempt to exclude its liability

Proof of identity

You must show proof of identity to the CII on request. The following are acceptable as identification:

  • Current passport
  • Company identification card containing both your photograph and signature
  • Driving licence containing both your photograph and signature
  • National identity document containing both your photograph and signature

If you fail to produce proof of identity when requested, the CII reserves the right to withhold your result.


Candidates should refer to the syllabus and CII update website for the latest information on changes to legislation and industry practice.

In all instances the CII employs best endeavours to ensure that assessment meet the specified criteria.

Technical changes

Assignments are based on the published syllabuses which are available online at It is important that you keep yourself informed of any changes which may occur affecting the units you are studying by using material suggested in the reading lists on the syllabuses in the relevant qualification section of this website.

The CII will do all it can to provide students enrolled on a study programme with updated materials as soon as legislative changes become known but it cannot guarantee this in time for any particular assignment. Candidates should refer to the CII update website for the latest information on changes to law and practice.

Coursework assessment guidelines and instructions

The rules contained within the Coursework assessment guidelines and instructions and on Revisionmate must be adhered to.

Group work

Never write your assignment in groups – all assignment material should be your own unique content or referenced published sources. Group work is acceptable for going through syllabus and study text, discussing concepts and furthering understanding of the topic. But assignments test individual understanding, and should be written as an individual.

Acceptable group study

Unacceptable group study

Going through syllabus together.

Going through concepts together.

Going through study text together.

Going through specimen exemplars together.


Producing assignment answer together.

Sharing assignment content from current or previous questions.

Using unedited notes from study groups or tutors.



If your assignment has matching content to another assignment, you may be asked to provide an explanation as to where that content comes from and provide sources used. This applies to all units.

Failure to comply with such requests, or to satisfactorily account for content which appears in another learner’s assignment, may result in disciplinary action being taken. 

Disciplinary action

Disciplinary action may be taken against any candidate found guilty of dishonourable or unprofessional conduct or committing a breach of the assessment rules. Penalties may be imposed for falsification of documents or cheating during a coursework assignment. The CII reserves the right to notify the relevant regulatory body of any disciplinary action taken.

Publication of results

The CII reserves the right to publish coursework assessment results, whether a pass or failure. Pass lists are published only after results have been issued to candidates.


Assignment results are issued within 40 working days of submission.

You will be notified by email when your result is available to view in the Bookings and Results section of your MyCII page, follow the link in the email and log in to view your result. For security and Data Protection purposes results will not be issued by post, phone, fax or email. RevisionMate will not show your result, this will only be available through MyCII. 

Turnitin feedback

The Chartered Insurance Institute is piloting feedback for failed assignments to help learners with redrafting.  

Turnitin feedback is currently only available for: 

  • Those who purchased AF6 or J09 after the 03/08/2020 
  • Those who purchased AF8 on or after the 17/12/2020
  • Those who purchased M05 or M92 on or after the 04/05/2021 

Candidates who purchase the above units after the dates provided will have access to feedback through Turnitin if they receive a fail result for an assignment. Turnitin is the plagiarism detection software that is used by the CII. Guidance on using the Turnitin feedback is available to candidates through their RevisionMate account. Once your result has been received on MyCII, please login to RevisionMate to view your Turnitin report which will include your feedback if you have not passed. 

This service is only available to candidates: 

  • whose result is a fail in an assignment. 
  • who have submitted in advance of the (re)submission deadline for that assignment. 

If you require any further feedback, you will need to request a post-results review of marking. 

Pass mark

The following pass marks apply to individual assignments:

  • Units 530, 820, 930, 945, 960, 990, 991, 992, 993, 994, 995, 996, 997, AF6, AF8: 50%
  • Unit J09: 65%
  • Units M05, M21, M80, M81, M85, M86, M66, M67, M90, M91, M92, M93, M94, M96, M97, M98: 60%

Record of achievement (ROA)

A ROA will be issued for every unit passed.

Completion of qualification

If you have completed a qualification, the application forms to apply for the appropriate designation will accompany the completion certificate which will be sent directly to you within 15 working days of the release of your confirmed result.

Replacement ROAs/Certificates

Replacement ROAs
All ROA’s from January 2017 are recorded on your ‘MyCII’ account.

Replacement ROAs prior to Jan 2017 / certificates
These can be supplied for a fee per ROA or certificate. They will include wording that shows they are a replacement. Please contact Customer Service for full details.


The CII has a very strict system of checks which ensures that all assignments properly marked and quality assured. Quality assurance processes are in place to ensure that marking is accurate and consistent and that assessment standards are maintained over time.

Markers are selected for their relevant and up to date knowledge and experience and have been specifically trained to mark coursework assessment in accordance with carefully laid down criteria.

Marks are not withheld for bad spelling, however poor grammar could influence the mark allocated to application and analysis of information.

Post-results review of marking

The service is only available to candidates whose result is a fail in any assignment. Only one review per assignment is allowed.

Requests for a post-results review of marking should be made to Customer Service. You must apply within 35 days of the assignment being resulted.

This review service will include:

  • A review of the original marking
  • Where the review does not result in a pass, a report on areas for improvement will be sent

The CII aim to provide the outcome within 35 days of receipt of the request. A fee of £86 is payable for this service and is refundable if the review results in a pass.

Formal Coursework Appeals Policy

The CII is committed to providing fair and transparent processes.  The formal appeals procedure is intended for consideration of circumstances that materially affect a candidate's performance in an assessment where all other available routes for enquiries have been exhausted.  All routes for enquiries are exhausted when the CII Director or Manager notifies you that this point has been reached in your enquiry. These enquiry routes are typically through special consideration, Post-results review of marking and escalation through our complaints process.

Grounds for an formal appeal

The grounds for a formal appeal must be related to the CII's procedures or their application. The formal appeals process will consider whether the CII's procedures are consistent and have been fairly and properly applied.

The principal grounds for a formal appeal are:

  • Irregularities in the conduct of an exam;
  • Errors, omissions or failure to follow due process in the procedures for question setting, marking and result moderation of assessments;
  • Extenuating circumstances that were not revealed for valid reasons prior to receipt of the result notification.

Circumstances not accepted as grounds for an formal appeal

The following are not grounds for a formal appeal:

  • Claims of being unaware of, or not understanding the assessment rules and regulations.
  • Academic judgements, including requests for further reviews of marking of a candidates' work.
  • General feedback about qualifications or customer service (for this, please refer to the Complaints Policy).

Making a formal appeal

Formal appeals must be submitted within 28 days of the CII confirming that all other routes of enquiry have been exhausted. A fee for £122 is payable for this service and is refundable if the appeal is successful. If you have booked a re-sit for the same unit and the review results in a pass, the entry fee for this unit will be refunded.

Applications must be made using the below Appeals application form, clearly stating the grounds for a formal appeal, and sent to

Assessment Appeals Policy Application Form (PDF)

Upon receipt of the fully completed application form and fee, the CII will send a formal acknowledgement of the appeal and indicate the period within which the appeal will be considered. The CII will send a written account of the outcome.

The formal appeals process

The formal appeals process consists of two stages:

Stage 1 – CII staff 

  • A review by a CII senior staff member who has had no previous involvement with the case, to offer information, advice and guidance to the candidate where the grounds for the appeal might be very unlikely to succeed
  • The outcome of Stage 1 will be notified in writing within 28 days of the CII receiving the fee

Stage 2 – CII Appeals Panel

If the case is not resolved at Stage 1, it will be referred to the Appeals Panel. Appellants are required to advise the CII if they wish to progress to Stage 2 of the appeals process within 28 days of receiving the outcome of Stage 1.

A Sub-Committee of the CII Education and Learning Committee will be appointed to hear the appeal and will include at least one person who is not a member, employee or examiner of the CII.  The Panel will be chaired by a CII director who has no direct interest in the appeal, and who will not be entitled to vote.  If appropriate to the grounds of the appeal, CII staff, examiners and specialist practitioners may be invited to provide information or guidance on the subject matter of the appeal, but not to vote.  The case will be presented to the Appeals Panel by the CII and the appellant has no right to attend in person.  However, the appellant is provided with all documents presented to the Panel and given the opportunity to comment, as well as provide information supporting their case.

The Panel may either uphold the appeal - in whole or in part - and recommend that a change to the assessment outcome or decision be made or reviewed, or reject the appeal.  However, the Appeals Panel is not authorized to further review the marks of the candidates' work.  Whether the appeal is upheld or not, the Panel may also offer recommendations to the CII relating to process improvements.

The outcome of the Stage 2 appeal will be provided to the appellant in writing by email.

The CII will aim to complete Stage 2 of the appeal process within 45 days of receiving notification that the appellant wishes to progress to Stage 2.

Monitoring of the appeals process (self-assessment)

The CII has procedures in place for monitoring, evaluating and reporting annually on the operation of its enquiry services and appeals arrangements, including the number and nature of enquiries and appeals and their outcomes. The CII share relevant data with the regulatory authorities on request.

In cases where a candidate might be unsatisfied with the outcome of an appeal, they can directly contact the CII's qualification regulator, Ofqual (except for candidates resident in Wales or Northern Ireland) make a complaint. Their website is:

For candidates who are resident in Wales, the regulator to contact is Qualifications Wales:

For candidates who are resident in Northern Ireland, the qualifications regulator to contact is CCEA:

In all the processes described above, where deadlines have passed, exceptional circumstances may still be considered.