For any technical issues with a PSI exam, please call +44 (0)80 8273 9244.
Terms and conditions which apply to candidates entering examinations with the CII are detailed below. By entering any examination with the CII, you agree to comply with these terms and conditions.
These terms and conditions are in addition to the examination admission rules.
In all the processes described below, where deadlines have passed, exceptional circumstances may still be considered.
Exams access arrangements and reasonable adjustments. For the on-screen written exams by remote invigilation please go here
The CII is committed to creating and maintaining conditions which give access to its education assessment provision regardless of age, disability, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, sexual orientation or transgender to allow candidates to maximise their potential to the best of their abilities.
The CII acts at all times to ensure that no unfair barriers apply to those seeking to gain the qualifications it offers. The CII is committed to giving all candidates an equal opportunity of achieving its qualifications in line with currently applicable directives.
The CII carries its equal opportunities policy through to cover all the assessments it administers. Provisions are made for candidates who have different educational requirements or disabilities including, but not restricted to those who are dyslexic, blind, partially sighted or those with dexterity impediments.
If you have a permanent need for a specific percentage of additional time to be added to all CII exams, please apply in writing to firstname.lastname@example.org enclosing evidence from a doctor demonstrating appropriate specialist qualifications or a professional, such as a Chartered Educational or Occupational Psychologist, an Associate Member of the British Dyslexia Association or specialist trained teacher holding Approved Teacher Status accredited by the BDA, confirming your condition and explaining how your performance could be affected and what steps can be taken to ensure you are able to perform to your full potential. Applications without verifiable evidence such as an appropriate diagnostic report will not be considered. If approved, all future enrolments to CII exams will have the additional time applied and upon booking you will only see centres that can accommodate the time adjustment.
For all other reasonable adjustment requests, please apply at the time you are booking your examination via the link on the right hand side of the booking screen (evidence will be required) or here.
Examples of ways in which we could assist candidates who apply to us in advance are shown below:
- Dyslexia – extra time.
- Vision impairment – extra time.
- Arthritis – extra time for rest/stretch breaks.
- Diabetes – extra time to check blood sugar levels, eat or take required medication.
Examples of access arrangements for non-disability related requirements are shown below:
- Arranging a private space and invigilator to accompany a candidate who needs to pray during an exam.
- Arranging a private space and invigilator to accompany a candidate who needs to breast-feed during an exam.
- Ensuring a female is present to identify a candidate who wears a veil.
Whilst the CII will take all reasonable steps to meet the request, it may not be possible if there is insufficient time to make the arrangements.
For successful applications for a specific percentage of additional time to be added to all CII exams, all future enrolments to CII exams will have the additional time applied and upon booking you will only see centres that can accommodate the time adjustment. For all other reasonable adjustments, you must apply for provision to be made at the point of booking before each subsequent exam you enter, and you may be required to provide evidence.
Exams - Special consideration
If at the time of the examination, a candidate considers there are circumstances that need to be considered in assessing their performance, they should speak to the invigilator immediately to request that an incident report is completed. The incident report is used to assess how the candidate's performance was affected in the examination because of a temporary illness, injury or other event outside of their control. The candidate must apply for special consideration to Customer Service at email@example.com within five working days of the examination. The grounds acceptable for special consideration include:
- An illness or a special need at the time of the examination (e.g. vomiting or fainting).
- An irregularity relating to the examination environment (e.g. excessive noise or disruption).
A candidate who is unwell before attending the exam may wish to consider postponing or cancelling their exam entry. For more information on our policy for illness, please see below.
It is expected that candidates will have made use of all available support services (i.e. where a special need is known prior to the examination), before making a request for special consideration.
Please note that the CII does not provide aegrotats (which are awards made to candidates who are unable, through temporary illness, injury or indisposition, to complete all the usual assessment requirements).
Additional materials including calculators
For both exams taken in test centres and remotely invigilated exams an on screen calculator is provided. However, from the 1 October 2020, you will also be allowed to use your own non-programmable calculator. The use of electronic equipment capable of being programmed to hold alphabetical or numerical data and/or formulae is prohibited. You may use a financial or scientific calculator, provided it meets these requirements. No other materials should be present in your exam environment unless they are part of an agreed reasonable adjustment or permitted by the exam admission rules (e.g. 2 sheets of blank A4 paper). Read the exam admission rules carefully and contact us if you are in any doubt.
The CII ensures that it processes Personal Information in compliance with applicable data protection laws, including, without limitation, the General Data Protection Regulation 2016/679 ("GDPR") and the Data Protection Act 2018. For further information, including our data processing practices, please read our Privacy Statement.
Where your employer pays for any of your tuition including e-learning, exam entries, assessments, study texts or membership fees, the CII will, upon the employer's request, provide your employer with details of your membership status and/or exam record including attempts and results, unless you notify us to the contrary by contacting Customer Service.
Organisations other than the CII sponsor prizes and awards based on CII exam performance. If you do not wish any information to be passed on to these organisations, please contact Customer Service.
The examination will be recorded via the webcam facility with audio and video connections. Screen-sharing technology allows the CII to ensure the examination is carried out with integrity. By taking the examination, you are giving your consent to being recorded.
The CII is not liable for issues with the completion of an assessment caused by any failure or fault with candidates’ equipment or internet connection, and/or any subsequent impact on an assessment at any stage of an assessment. However, if you encounter problems with your equipment, please call +44 (0)80 8273 9244 for support. For the avoidance of doubt, the CII is not liable for the cost of any of the candidates’ equipment that fails or becomes damaged during an assessment.
The 3rd party provider is based in the USA. As a result, there will be a transfer of your personal data to the USA. By choosing to take your exam via remote invigilation, you are required to accept the 3rd party provider’s terms and conditions for remote invigilation.You are also consenting to your personal data being processed and stored in the USA for the purposes of remote invigilation.
Please note examinations are based on the published syllabuses; you can find syllabuses in the relevant qualification section on this website.
Exam Booking Deadlines
Important deadlines for on-screen written exams including closing dates for entries and examination sitting dates can be found at important exam deadlines.
For on-screen multiple-choice exams, you will only be able to book an exam that is more than two days ahead of the current date. You will not be able to book an exam beyond your enrolment period.
Please note some units and qualifications have restrictions on entry. Units and qualifications specified as non-UK or indicated as for a specific region (such as Hong Kong) cannot be awarded to UK residents. If you do take a unit or qualification for which you are not entitled to enter, the CII will void any results and awards of units and qualifications achieved as a result.
Changes to exam entry and cancellations
No changes can be made to an exam booking within 48 hours of the scheduled start time.
If your scheduled exam is more than 48 hours away, you will have the ability to reschedule your exam via the ‘Bookings and Results’ section upon logging on to the CII website at no additional cost.
If your scheduled exam is less than 48 hours away and you become ill, or your exam date has passed and you were absent due to illness, you can apply to re-book your exam. You will need to email firstname.lastname@example.org and provide supporting evidence which will be reviewed by the CII.
You must notify Customer Service within two months of the date of the exam from which you were absent.
Applications will not be considered without medical evidence. Please note that self-certification is not acceptable, and the CII will not reimburse any costs involved in obtaining medical evidence.
The CII's liability is limited to a complete refund of the entry fee paid for the exam concerned.
Nothing in these conditions excludes or limits the liability of the CII:
(a) For death or personal injury caused by the negligence of the CII
(b) For any matter which it would be illegal or unlawful for the CII to exclude or attempt to exclude its liability
Candidates should refer to the syllabus and the CII updates on the unit shop page of the CII website, for the general testing position and the latest information on changes to legislation and industry practice and when they will be examined.
In all instances, the CII employs best endeavours to ensure that examinations meet the specified criteria.
Exams are based on the published syllabuses which are available online on the unit shop page of the CII website. It is important that you keep yourself informed of any changes which may affectthe units you are studying by using material suggested in the reading lists on the syllabuses in the relevant qualification section .
The CII will do all it can to provide students enrolled on a study programme with updated materials as soon as legislative changes become known, but it cannot guarantee this in time for any particular exam. Candidates should refer to the CII updates, via the link on the unit shop page of the CII website, for the latest information on changes to law and practice and when they will be examined.
Examination Admission rules
By entering any examination with the CII, you agree to comply with these policies as well as the examination admission rules located here.
Any breach of the rules or assessment policies may result in your disqualification, not only from the assessment you are taking and any assessments you have already taken, but also from all future assessments, either for a period of years or indefinitely.
These policies and rules are in addition to the terms and conditions detailed on the CII website.
Disciplinary action may be taken against any candidate found guilty of dishonourable or unprofessional conduct or committing a breach of the exam regulations. Penalties may be imposed for falsification of documents or cheating during an exam. The CII reserves the right to notify the relevant regulatory body of any disciplinary action taken.
Publication of results
The CII reserves the right to publish exam results, whether a pass or failure. Pass lists will only be published after results have been issued to candidates.