Welcome to the Personal Lines Knowledge Range – a suite of learning and development assets and tools built specifically for those in the consumer retail market – coming in January 2020.
What's coming and who it's for
There’s something for everyone – from simple animations and short online courses for those just starting out, to professionally recognised qualifications – all designed and built by market practitioners to enable businesses to fill the knowledge gaps and empower staff to deliver expert guidance and support to customers.
Recognising the challenges many firms have in attracting and retaining quality talent – particularly in areas of high turnover, many of the knowledge range components are offered free, and in a variety of formats suited to those with limited time so that they can invest in their own skills and build a rewarding career, adding sustainable value to the business.
Built around the core product sets of motor, home, travel and pet, the learning covers not just the technical aspects of cover, but also ethical content relevant to all staff such as inclusive approaches to customer outcomes and dealing with vulnerable customers to help firms provide a holistic service to customers and also to respond to increased regulatory demand for evidence of organisational purpose and investing in a positive culture.
Find out more
In the coming weeks there will be more information on each of the components of the Personal Lines Knowledge Range and how they fit together.