Voluntary code of conduct for the use of AI in Claims

Therefore, when Eddie Longworth of JEL Consulting posted on Linked in to suggest that the industry should agree a voluntary code for the development, implementation, and use of Artificial Intelligence in claims I was quick to volunteer and subsequently become part of the steering group.

The Code is now available to be signed (by any company or individual involved in providing claims related services) and I would urge everyone to do so. The Code is a simple voluntary commitment to transparency and the proper use of AI in Claims, a great opportunity for our industry to show that it understands customer concerns, and that we are taking the lead in ensuring that these are addressed. It covers areas such as safety, security, robustness, transparency, explainability, fairness, accountability and governance.

Further information can be found at www.aicodeofconduct.co.uk