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Insurance professionals hopes for new ways of working
Publication date:
10 June 2020
Last updated:
19 February 2026
Author(s):
Chartered Insurance Institute
A Twitter poll of the Chartered Insurance Institute and Personal Finance Society membership’s showed that by mid-May, only 12 per cent of insurance professionals and financial advisers think post Covid-19 they will return to the same way they worked before the global pandemic.
A total of 17 per cent of 116 insurance professionals and financial advisers surveyed in May plan to work entirely remotely even once the government ends all restrictions to slow the spread of coronavirus and seven out of 10 expect a mix of working from home and in an office environment once the threat of Covid-19 passes.
Keith Richards, managing director of engagement for the Chartered Insurance Institute, said: “Members of the insurance and personal finance profession have shown themselves capable of responding to a crisis which have seen the majority successfully working from home to ensure key services and support for consumers and customers is maintained.
“The new way of working for the insurance and personal finance profession created by the coronavirus pandemic since March has shown what can be achieved when the focus is on the outcomes achieved rather than the hours someone sits in an office at a desk.
“I believe we will see a lot of employers embrace more flexibility around working from home in the future. A key conversation for senior managers at insurance and financial advice firms will be what works best to deliver the most suitable cover and financial planning for the public once government guidance to slow the spread of the coronavirus changes.”
This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.