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Meet the board

The Claims Professional Community board, volunteer their time because they are passionate and proud of the industry and the people who work in it. It is a great opportunity to give something back to the profession that they love and to the CII who has played an invaluable role in their own careers.

Together with the CII they want to help make a positive difference to the industry and the people in it. They feel grateful for the wealth of experience that they have gained in their different areas and want to be able to share as much as this insight and knowledge as possible.

Ashton West

Chair of the CII Claims Community Board. Ex-CEO of the Motor Insurers' Bureau and Chair of the Road Safety Trust.

Richard Napoli

Deputy Chair of the CII Claims Community Board. Claims & Legal Services Director at Markel.

Chris Hall ACII, FCILA, FUEDI ELAE

Chief Executive QuestGates Ltd

Helena Evans ACILA, FIFAA,FUEDI, ELEA

 Managing Director Criterion Loss

William Quibell ACII

Head of Supply Chain & Adjusting, Admiral Group.

Carolyn Mckenzie FCII Chartered

Commercial and Complex Claims Director at RSA.

Eibhlin Swan ACII

Director of Claims Strategy and Customer Experience at Allianz 

Claire Lashbrook Designation Dip CII

Director of Supply Chain at Claims Consortium Group.

Shauna Hopkins

Business Change & Readiness Analyst in Claims Transformation