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Learning resources

Browse our collection of articles from the Claims Community.

Personal injury discount rate changes

Liz Booth examines changes to the personal injury discount rate in England and Wales which have been welcomed by insurers

The hunt for gold – RSA and the SS Islander marine salvage operation

Kaye Williams reveals the story of the sinking of SS Islander, a tragic chapter in Alaska’s maritime history and how RSA insured the substantial gold cargo.

Claims - Greed, lies and social media

A claimant learns a costly lesson after exaggerating the impact of an accident and adjusting the metadata of a photograph. Alfred Lungu and Caitlin Henzie reveal what happened.

Balancing human expertise and AI in the evolving claims landscape

Greg Laker examines how artificial intelligence and robotic process automation are transforming the UK insurance claims landscape.

Claims QA April 2025,

This on-demand webinar, "Claims QA April 2025," offers valuable insights into current trends and best practices in claims quality assurance, providing professionals with strategies to enhance efficiency and accuracy in the evolving insurance landscape.

We are a professional body dedicated to building public trust in the insurance and financial planning profession.

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Chartered Insurance Institute
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