IF9 - Customer Service in Insurance - Revision Course

5 half-days

Commencing on 5th October 2027, 09:00-12:30 (UK time)

The objective of this online revision course is to help you feel more prepared for your Customer Service in Insurance (IF9) exam.

The content will cover the key areas of the syllabus and areas likely to be tested. There will also be a focus on exam style questions with clear debriefs to aid understanding. 

Public course booking

Members: £209
Non-members: £259 

To book this course for yourself or up to 6 Delegates, please complete the below form:

Corporate (In-house) training

To book for your company as a corporate (in-house) training session for between 7-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest :

Summary

Dates: 5th October 2027 - 16th November 2027

Timings: 09:30-12:30 (UK)

 Duration: 5 half-days

 No of attendees: 7-16

Format: Online - Virtual delivery

CPD: Designed to support your study and preparation for your CII qualification

Trainer: Your trainer is highly experienced and qualified in the subject matter, and as importantly, in how to deliver an effective and productive online interactive training session, ensuring all candidates are fully engaged and maximise the learning experience. 

Price: £209 Member / £259 Non-Members

Course Overview

By the end of the course, delegates will be able:

• Demonstrate their understanding of key areas of the exam syllabus 
• Clarify areas of the syllabus where they require further guidance 
• Refine their exam technique and ability to identify correct answers 
• Test their knowledge and practise with exam-style questions 

We will cover the majority of the IF9 unit learning outcomes during the course and focus on areas of most importance in the exam.

Your course will be interactive, with the use of screen share, virtual whiteboards, polls/quizzes and breakout rooms for smaller group discussions. You will also receive a recording of the entire workshop post course, along with all supporting documents used.

The maximum continuous screen time during any session will be 45 minutes and the day will have plenty of breaks.

This revision course is delivered online via GoToWebinar, over 5 x interactive training sessions :

• Tuesday 5th October 2027
  
• Tuesday 12th October 2027
  
• Tuesday 19th October 2027
  
• Tuesday 26th October 2027
  
• Tuesday 16th November 2027

Corporate Solutions

As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map.  We offer workshops covering exam revision, technical training and business and leadership topics. 

Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce. 

A full list of courses can be viewed in our Training Catalogue.

Public course booking form

Corporate (In-house) training

Interested in other courses?

For enquiries about this course, please email to: business.enquiries@cii.co.uk

Please note: courses are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a course becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above course dates, subject to a minimum number of course bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training courses and future dates.

Please ensure you refer to our terms and conditions before booking on to any of our training courses. By booking on to this course, you are agreeing to our terms and conditions and for your information to be shared with our training provider.