Performance, Reward and Conduct: HR’s Role in Regulatory Compliance for Insurers

One full-day

Performance management and reward systems sit at the heart of regulatory risk in insurance. Poorly designed incentives, weak conduct metrics, or inadequate oversight have repeatedly contributed to customer harm, governance failures, and enforcement action under SM&CR, the FCA/PRA Remuneration Codes, and the UK Corporate Governance Code.

Summary

Dates: Optional 

Timings: 09:30-16:30 (UK)

 Duration: One full-day

 No of attendees: Up to 16

Format: Online - virtual delivery

Workshop Objectives

This workshop explores HR’s critical role in ensuring that performance, pay, and progression frameworks reinforce good conduct rather than undermine it. Using real insurance sector cases, participants examine how appraisal design, competency assessment, reward structures, and documentation practices support regulatory compliance and senior manager accountability. The programme provides practical guidance on embedding conduct, Consumer Duty, and SM&CR expectations into people systems while maintaining commercial performance. 

By the end of this workshop, participants will be able to:

• Understand Regulatory Expectations on Pay & Performance – Understand how FCA/PRA rules, SM&CR, and governance codes shape performance and reward practices in insurance.
• Identify Incentive-Driven Conduct Risk – Recognise how misaligned targets, bonuses, or progression criteria can drive poor conduct and customer harm.
• Integrate Conduct into Performance Management – Embed conduct, competence, and Consumer Duty metrics into appraisal and objective-setting frameworks.
• Strengthen Governance & Oversight – Understand HR’s role in documentation, challenge, and assurance to support senior manager accountability.
• Manage Under-Performance & Conduct Issues – Apply fair, evidence-based approaches to managing performance and behaviour in regulated roles.
• Demonstrate Reasonable Steps – Support organisations and Senior Managers in evidencing compliant people decisions during audits, reviews, and investigations.

Who should attend?

This workshop is designed for professionals with accountability, oversight, or governance responsibilities under SM&CR, including:

• HR Directors & Heads of Reward 
• Compensation & Benefits Specialists 
• HR Business Partners 
• Senior Managers (SMFs) 
• Line Managers of Certified Staff
• Compliance & Risk Professionals
• Board Remuneration Committee Members & NEDs

Corporate Solutions

As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map.  We offer workshops covering exam revision, technical training and business and leadership topics. 

Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce. 

A full list of courses can be viewed in our Training Catalogue.

Corporate (in-house) request

To book this workshop for your company as an in-house training session for between 7-16 Delegates, on a date that's convenient for you, please register your interest here:

Register your interest in our other courses

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To book in-house training for your company, you must have a CII Corporate Account.

To register for this workshop or to request further information, please contact us at: business.enquiries@cii.co.uk 

Please note our workshops are priced using British Pound Sterling (GBP). The final purchase cost will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

Your booking will only be confirmed, once you receive a booking confirmation email from the training team.

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