Credit Control Skills

One full-day

**Coming Soon**

This one day workshop is designed for people who would like to apply new skills and refine existing skills in relation to managing their book of debtors.  

The workshop covers planning; communication and the overall strategy of credit control, ensuring delegates are better equipped to collect outstanding funds in an effective and efficient manner.

Public course booking

Members: £209pp
Non-members: £269pp

To book this workshop for yourself or up to 6 Delegates, please complete the below form:

Corporate (In-house) training

To book this workshop for your company as a corporate (in-house) training session for between 7-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest:

Summary

 Dates: Coming Soon

Timings: 09:30-16:30 (UK)

 Duration: One full-day

 No of attendees: Up to 14

Format: Online - virtual delivery

CPD: Recognised

Trainer: Daryl Evans FCMI,  Assoc CIPD, Chartered Manager

 Price: £209 Members / £269 Non Members

Workshop Overview

By the end of this engaging session, participants will be able to:

•        Plan and prioritise debt collection using reports, risk indicators, and debtor/funding reviews.

• Use effective telephone and conversation techniques to build rapport, handle objections, and secure payment commitments.

•           Manage queries through clear procedures, escalation, written communication, and legal awareness.

• Run productive credit control meetings with clear agendas, accurate notes, and follow-up actions.

• Strengthen negotiation skills by understanding authority, decision-makers, trade-offs, and desired outcomes.

What will I achieve by attending the workshop? 

Delegates who attend this course will be better able to: 

• Plan their settlement strategies

• Communicate clearly and succinctly when collecting settlements

• Deal with queries effectively and efficiently

• Manage credit control meetings

• Negotiate and influence better outcomes

Who should attend?

This course is suitable for anyone whose role involves the collection of debt who would like to improve the speed and success of settlements.

Corporate Solutions

As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map.  We offer workshops covering exam revision, technical training and business and leadership topics. 

Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce. 

A full list of courses can be viewed in our Training Catalogue.

Public course booking form

Corporate (In-house) training

Interested in other courses?

For enquiries about this course, please email to: business.enquiries@cii.co.uk

Please note: The price of the workshop is based on British Pound Sterling (GBP). The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

CII workshops are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a workshop becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above workshop dates, subject to a minimum number of bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training workshops and future dates.

Please ensure you refer to our terms and conditions before booking on to any of our training workshops. By booking on to this workshop, you are agreeing to our terms and conditions and for your information to be shared with our training provider.