Assertiveness, Personal Impact and Emotional Intelligence Workshop

Assertiveness, Personal Impact and Emotional Intelligence

This online full-day workshop will focus on developing assertiveness skills and building confidence (and changing attitudes and behaviours) and therefore increasing the chance of success in any human transaction. The workshop will look at the impact we have on others, and how a positive approach is key. 

Summary

Dates: 20 October 2026

Timings: 09:30-16:30 (UK)

 Duration: One full-day

 No of attendees: 12-16

Format: Online - Virtual delivery

CPD: Recognised

Workshop Overview

Assertiveness

• Understanding Assertiveness - what assertiveness is and isn’t
• Skills of Assertiveness and reasons to use assertive techniques
• Positive thinking and self-awareness
• Understanding and managing 'self-talk'
• Building confidence and self-esteem

Personal Impact

• The importance of first and last impressions
• Making a positive impact – personal awareness and personal style, use of personality and behavioural interaction
• Recognising how our behaviour affects others
• Using a positive approach

Emotional Intelligence

• The five 'domains' of EQ
  • Knowing your emotions
  • Managing your own emotions
  • Motivating yourself
  • Recognising and understanding other people's emotions
  • Managing relationships and the emotions of others
• How our personalities affect the way we communicate
• The principles of Transactional Analysis

What will I get by attending the workshop? 

By the end of this engaging session, participants will will explore the principles of Emotional Intelligence (Emotional Quotient or ‘EQ’) to help delegates to better understand other people and to appreciate their outlook and values.   

By the end of the workshop, delegates will be able to:

• Differentiate between Assertive, Aggressive and Passive behaviours
• Manage passive and aggression in an assertive manner
• Understand the importance and relevance of personal impact and have an awareness as to how others might see them
• Explain how their behaviour affects the behaviour of others
• Be able to understand how to make a positive and professional impact on others
• Describe the importance of Emotional Intelligence

Who should attend?

This course is ideal for those who want to improve their assertiveness, personal impact, and emotional intelligence to enhance interactions and relationships.

It's especially beneficial for those seeking to build confidence, manage emotions effectively, and communicate more effectively in the workplace.

Corporate Solutions

As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map.  We offer workshops covering exam revision, technical training and business and leadership topics. 

Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce. 

A full list of courses can be viewed in our Training Catalogue.

Corporate (in-house) request

To book this workshop for your company as an in-house training session for between 7-16 Delegates, on a date that's convenient for you, please register your interest here:

Register your interest in our other courses

To register your interest for any of our other courses, or to suggest a course that is not listed, please complete the form below:

To book in-house training for your company, you must have a CII Corporate Account.

To register for this workshop or to request further information, please contact us at: business.enquiries@cii.co.uk 

Please note our workshops are priced using British Pound Sterling (GBP). The final purchase cost will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

Your booking will only be confirmed, once you receive a booking confirmation email from the training team.

Please ensure you refer to our terms and conditions before booking on to any of our training workshops. By booking on to this workshop, you are agreeing to our terms and conditions and for your information to be shared with our training provider.