ACE Generational Feedback

One full-day

28 October 2026, 09:30 - 16:30 (UK time)

Across the UK general insurance industry today, a perceived and
misunderstood generational gap is shaping how teams work together.

Leaders are softening or withdrawing from feedback. Early-career professionals are misreading it. The result? Feedback conversations become delayed, diluted, or avoided altogether.

“The challenge is rarely the generation itself. More often it is how we interpret each other.”

This workshop helps leaders, managers and younger professionals build generational intelligence and strengthen feedback and communication between generations in the workplace.

Public course booking

Members: £219pp
Non-members: £279pp

To book this workshop for yourself or up to 6 Delegates, please complete the below form:

Corporate (In-house) training

To book this workshop for your company as a corporate (in-house) training session for between 7-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest:

Summary

 Dates: 28 October 2026

Timings: 09:30-16:30 (UK)

 Duration: One full-day

 No of attendees: Up to 15

Format: Face-to-Face delivery - CII Offices, London

CPD: Recognised

Trainer: Barbara Darlington and Paul Snell

 Price: £219 Members / £279 Non Members

What will I achieve by attending the workshop? 

The ACE (Aware - Connect - Embed) framework will help close the gap by building self awareness, connecting cross-generational understanding and equipping managers and early career professionals with practical skills to give and receive constructive feedback with confidence.

• Recognise your own assumptions: Identify the generational assumptions and emotional triggers that shape how you give or receive feedback, and understand their impact on others.
• Separate intent from impact: Distinguish between what feedback is meant to convey and how it is actually experienced by the other person.
• Understand the generational context: Develop a contextual (not stereotyped) understanding of why different generations have different expectations of feedback, communication, and workplace relationships.
• Apply the Clarity and Care framework: Deliver feedback that is direct and specific without sacrificing the relational awareness needed for it to land well.
• Receive feedback without defensiveness: Build the emotional literacy to interpret and act on feedback constructively, even when it is uncomfortable or poorly delivered.
• Flex your communication style: Adapt how you give or seek feedback based on the context, relationship and individual, rather than defaulting to one approach.
• Ask better questions: Use purposeful questions to seek clarity, check understanding, and open productive feedback conversations from either side of the dynamic.
• Build shared expectations: Co-create team or individual feedback norms that both managers and early-career professionals genuinely commit to.
• Turn insight into habit: Leave each workshop with a concrete personal action plan that translates awareness into consistent,  repeatable behaviour change.
• Contribute to a feedback culture: Understand your role as a leader or early career professional in shaping an environment where honest, frequent, and constructive feedback becomes the norm.

Workshop Overview

The Workshop will look at perceptions, experiences, offering interactive collaboration and group discussions to help build self-awareness, understanding and cross-generational communication.

Face to Face Workshop Agenda

Opening Session:
- Introduction of Generational Intelligence
- Explore why feedback conversations break down
- Understand the Behaviour vs Intention gap
- Introduce the ACE Framework
- Establish workshop expectations

Cohort Break-out Sessions: The workshop will split into Cohort Break-out Sessions for the remainder of the morning for activities, mapping, case discussions and feedback Role Plays: 

Joint insight session:The groups will then rejoin for a Joint Insight Session, where the Facilitators will share anonymised themes gathered during the morning sessions.

Cross generational dialogue session: Mixed groups work together on practical scenarios. Participants explore: “what I meant” verses “what I heard”.

Clarity and care session: Participants learn and practice a structured approach to giving and receiving feedback.

Feedback Charter session and Commitment: Mixed groups create a shared agreement.

Who should attend?

This workshop is suited to Leaders, Managers and Early Career Professionals (mixed Cohort).

Corporate Solutions

As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map.  We offer workshops covering exam revision, technical training and business and leadership topics. 

Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce. 

A full list of courses can be viewed in our Training Catalogue.

Public course booking form

Corporate (In-house) training

Interested in other courses?

For enquiries about this course, please email to: business.enquiries@cii.co.uk

Please note: The price of the workshop is based on British Pound Sterling (GBP). The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

CII workshops are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a workshop becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above workshop dates, subject to a minimum number of bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training workshops and future dates.

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