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Insurance Claims Handling Process (IF4)

The default Enrolment option for this unit includes:

(1) 12-month access to the latest study material, in digital format only, delivered on RevisionMate. This includes the study text, plus revision aids: Key Facts Booklet, Knowledge Checker, E-learn.

(2) Assessment entry – this includes an exam voucher that is valid for 18 months.

 

Access to digital study material as part of your Enrolment

You will have access to your digital study material on RevisionMate for 12 months from the date of purchase. If a new edition of the study material is released during this period, you will automatically receive access to the material on RevisionMate and will be notified via email.

Study material currently available on RevisionMate

2025 edition (applicable to exams sat 01 January 2025 to 31 December 2025)

2026 edition (applicable to exams sat 01 January 2026 to 31 December 2026) **Available by 14 November 2025**

A new edition of the study text is usually available in October/November every year.

Printed study text

Choosing the ‘Digital and Print’ option will give you the latest edition of the printed study text (dated 2026 **Available by 14 November 2025**). You will incur postage and packaging charges, which will be added to your order at checkout.

If the next edition (dated 2027) is released during your 12-month enrolment, you will automatically receive access to the digital copy on RevisionMate. You can contact Customer Service to also receive a printed study text.

The default Enrolment option for this unit includes:

(1) 12-month access to the latest study material, in digital format only, delivered on RevisionMate. This includes the study text, plus revision aids: Key Facts Booklet, Knowledge Checker, E-learn.

(2) Assessment entry – this includes an exam voucher that is valid for 18 months.

 

Access to digital study material as part of your Enrolment

You will have access to your digital study material on RevisionMate for 12 months from the date of purchase. If a new edition of the study material is released during this period, you will automatically receive access to the material on RevisionMate and will be notified via email.

Study material currently available on RevisionMate

2025 edition (applicable to exams sat 01 January 2025 to 31 December 2025)

2026 edition (applicable to exams sat 01 January 2026 to 31 December 2026) **Available by 14 November 2025**

A new edition of the study text is usually available in October/November every year.

Printed study text

Choosing the ‘Digital and Print’ option will give you the latest edition of the printed study text (dated 2026 **Available by 14 November 2025**). You will incur postage and packaging charges, which will be added to your order at checkout.

If the next edition (dated 2027) is released during your 12-month enrolment, you will automatically receive access to the digital copy on RevisionMate. You can contact Customer Service to also receive a printed study text.

Insurance Claims Handling Process (IF4) provides you with knowledge and understanding of the claims handling process including notification, assessment, settlement and associate financial factors.

In this unit we will look at the knowledge and skills you will need to handle claims in a professional, consistent and accurate manner. And because claims handling is of such importance, we will place claims handling within the wider context of the systems, processes and functions that surround it.

The Oxford Dictionary defines insurance as 'an arrangement by which a company...undertakes to provide a guarantee of compensation for specified loss, damage, illness, or death in return for payment of a specified premium'. From this it will be apparent that the key role of insurance is the provision of compensation. In other words, we could say that insurance exists to pay claims. A person or company pays their premium in the expectation that, should the worst happen and the insured against event occurs, they will be financially protected.

Building a successful career in insurance

This course is for you if you work in insurance or aspire for a rewarding career in insurance.

Insurance Claims Handling Process (IF4) counts towards achieving the Certificate in Insurance. It may also count towards the Diploma in Insurance and the Advanced Diploma in Insurance.

Summary of learning outcomes  

  1. Understand the general principles in the claims handling process.
  2. Understand insurance products and associated services.
  3. Understand claims consideration and administration.
  4. Understand claims handling procedures and related claims services.
  5. Understand claims handling operations.
  6. Understand claims settlement.
  7. Understand how expenses are managed.

Assessment

  • 2-hour exam
  • 75 multiple choice questions
  • The standard pass mark is 70% (for more information on standard pass marks please see here)
  • The 2024 pass rate for this unit was 68.5%

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of CII credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about CII credit awards for equivalent units

Revision aids available 

The revision aids available for this unit are listed below. Find out more details

  • Key Facts Booklet
  • Knowledge Checker
  • E-learn

Note for purchasing revision aids: please make sure you do not already have the revision aid(s) as part of any Enrolment plus purchase.   

Course delivery via RevisionMate

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer.

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