Financial Services Products and Solutions (LP2)

Financial Services Products and Solutions (LP2) develops knowledge and understanding of customer needs, how financial services professionals and organisations identify and provide for these needs, including an understanding of key retail financial products such as savings, investments and tax wrappers.

This unit provides an overview of the products and services offered by the financial services industry in the UK. It begins by looking at the personal financial lifecycle, a principle which defines some of the key financial decisions we make throughout our life and which may involve the use of financial products and services. This will demonstrate the importance of financial planning and the role taxation plays in it. 

It will then focus on financial products and services and how they work, as well as their administration, marketing. All financial products are exposed to an element of risk and this concept that we will cover throughout this unit.

It introduces incentives such as pensions and ISAs and then looks at ways in which the financial services industry helps us to grow our wealth, and the various asset classes and collective investments that form the basis of financial products and tax wrappers. Mortgages, loans and credit cards are covered before considering how guidance, financial advice and ongoing reviews ensure that an individual remains on target to achieve their financial goals.

Building a successful career in personal finance

Financial Services Products and Solutions (LP2) is particularly suitable for those working in the life, pensions, and long-term savings sector, including customer operations back-office staff and contact centre team leaders.

Learning outcomes

At the end of this unit, candidates should be able to demonstrate a knowledge and understanding of:

• key customer needs and the factors that affect these;
• how customers and financial services professionals identify needs and solutions;
• the main protection, mortgage repayment and savings and investment products;
• the main tax wrappers.

Assessment

• 2 hour exam
• 75 multiple choice questions
• The standard pass mark is 70% (for more information on standard pass marks please see here)
• The 2025 pass rate for this unit was 70.87%

Units treated as equivalent

Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of CII credits.

If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.

Find out more about CII credit awards for equivalent units

Course delivery via RevisionMate

Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer.