The objective of this unit is to develop a knowledge and understanding of customer needs, how financial services professionals and organisations identify and provide for these needs, including an understanding of key retail financial products such as savings, investments and tax wrappers.
Recommended study hours: 100 (will vary depending on your experience and ability)
This includes a printed study text, ebook and a printable PDF (ebook and PDF available on RevisionMate, with access granted until 31 Aug 2019 when your enrolment expires) with electronic updates. Updates will be made available for the examination period to which the study text relates (further details are included on the title page of the study text).
Developed to assist you in understanding and learning the exam syllabus, the study text breaks down the syllabus into concise sections, with each chapter containing clearly defined learning outcomes and a series of self-test questions.
ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required).
ebooks are not PDF files and cannot be printed. The reading experience will depend on the portable device used or the reading software installed, if viewed on a computer.
To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.
PDFs can be opened and printed with Adobe Acrobat Reader (free download from http://www.adobe.com). You can also view a PDF on most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones.
It is strongly recommended that you:
• print double-sided, if supported by your printer.
You will have access to an unrivalled suite of online services to support your studies through our RevisionMate study tool. Please note: access is granted until 31 Aug 2019 when this study text enrolment expires.
Support typically includes a study planner, a knowledge check (multiple-choice test) facility covering each chapter, student discussion forum, the latest examination guide and hints and tips on how to pass the exam. Full details will be provided with your study text.
This consists of a specimen examination (with multiple-choice questions), answers and useful hints on how to prepare for the examination.
Exams can be booked at the point of enrolment or at a later date.
We offer the option for you to extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates. This option is renewable on an annual basis and you will be sent a letter inviting you to update your material.
These updates are Learning Solutions updates for study purposes.
To view a list of the main areas of change in the 2018-19 edition, please click here
Study text updates:
The tax year 2017/2018 will be examined from 1 September 2017 until 31 August 2018.
On 23 June 2016, the UK voted to leave the European Union (EU).
The UK Government invoked 'Article 50' of the Lisbon Treaty on 29 March 2017. In doing so, the two-year negotiation period which will result in Britain leaving the EU began. This means that, at the time of publication, the UK's membership of the EU will cease on 29 March 2019.
Until this final 'withdrawal agreement' is entered into, the UK will continue to be a full member of the EU, compliant with all current rules and regulations, and firms must continue to abide by their obligations under UK law, including those derived from the EU, and continue with the implementation of all legislation that is still to come into effect.
The longer term impact of the decision to leave the EU on the UK's overall regulatory framework will depend, in part, on the relationship agreed between the UK Government and the EU to replace the UK's current membership at the end of the 'Article 50' negotiation period.
Please note: The UK decision to leave the European Union will have no impact on the 2017- 2018 CII syllabuses or exams. Changes that may affect future exam syllabuses will be announced as they arise.
General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) comes into effect on 25 May 2018. Examinations will be reflective of GDPR and the Data Protection Act 2018 from 25 May 2018.
MiFID II comes into effect on 3 January 2018 and examinations will be reflective of the directive from 3 April 2018.