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Customer service in insurance

IF9 (15 CII credits – Certificate level)

This unit provides knowledge and understanding of customer service within the context of an insurance environment.

Download 2020 syllabus (PDF)

Download 2020 exam guide (PDF)

Assessment 

  • 90 minutes exam
  • 50 multiple choice questions written to 10 case studies
  • 70% nominal pass mark

Recommended study hours: 60

Printed and digital options

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Enrolment – 2020 edition (applicable to exams sat 01 Jan 20 to 31 Dec 20)

Information Study text and exam entry

  • Non-members £306.00
  • Members £230.00

Redeem exam voucher or book re-sit

Information Unit IF9 exam

Prices displayed apply to those who wish to purchase an exam re-sit. You can also book here if you have a valid exam voucher for which you will not be charged.

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Revision aids – 2020 edition (applicable to exams sat 01 Jan 20 to 31 Dec 20)

Information Key facts booklet (Digital only)

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  • Members £31.00

Information Key facts booklet (Printed and digital)

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  • Members £31.00

Information Question pack

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  • Members £31.00

Study text renewal

Information Update your study text to the next edition (Digital only)

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Information Update your study text to the next edition (Printed and digital)

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