Introducing Personal Lines Insurance

Personal lines insurance is one of the major components that make up the global financial services industry. On this course, you will be introduced to the various types of insurance and their function.

You will cover how and why personal lines insurance is taken out and learn how insurance products are distributed. You will also understand the structure of the insurance market, key roles in the insurance industry, and the concept of risk. Watch the video below for a more detailed overview.

If you are involved in the design or distribution of Personal Lines insurance in the UK or EU, the IDD legislation requires you to complete a minimum of 15 CPD hours per year. Completion of this course can count as 8 hours of your 15 hour minimum annual requirement.

Who is the course for?

This course is for anyone looking to deepen their understanding of how personal lines insurance works. This includes people interested in working in the insurance industry or gaining qualifications in the subject in the future.

What are the learning outcomes?

At the end of this course, you will be able to:

describe what insurance is, how it started and why personal lines insurance is important;
identify the different components and categories of risk in insurance;
discuss why people buy insurance and the needs of different types of customer;
describe the workings of the risk pool;
identify different market participants and describe their roles in the market;
identify the policy documents and why we have them;
describe the main types of personal lines insurance;
compare the different ways insurance is sold;
identify the key job roles in insurance;
describe customer service, when it happens and how we can tell if it is good; and
demonstrate good customer service skills.

How is the course delivered?

Two study hours per week for four weeks.
The course is delivered, free of charge, via the FutureLearn platform.

How is the course assessed?

The course includes a number of self-test questions within it. An assessment is also available each week, but this has to be paid for (the course itself is free of charge if completed within the four-week enrolment period). Details on how to upgrade your enrolment on FutureLearn to receive the assessment is included within the course.

Will I get a completion certificate?

If you wish to receive a certificate, you must complete 90% of the course steps and all of the assessments (which will require you to upgrade your enrolment beyond the free-of-charge level).