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Insurance Claims Handling (non-UK) (WCE)

WCE (15 CII credits – Certificate level)

Insurance Claims Handling (non-UK) (WCE) provides you with knowledge and understanding of the basic principles of the claims handling process which can be applied in your region.

Insurance is an international industry, with thriving and innovative markets across the globe. Some markets are well-established, and others are just emerging. All have their own ways of working that reflect the characteristics and cultures of the region. Claims handling is common to all markets and fundamental to the business of insurance, no matter where in the world it takes place.

Designed for insurance practitioners working outside the UK, this unit covers the claims handling process including notification, assessment, settlement and associated financial factors. It looks at the knowledge and skills you will need to handle claims in a professional, consistent and accurate manner. Claims handling is of such importance, it also considers claims handling within the wider context of the systems, process and functions that surround it.

Building a successful career in insurance

This course is for you if you work in insurance outside the UK or aspire for a rewarding career in insurance. Insurance Claims Handling (non-UK) counts towards achieving the Certificate in Insurance. Please note this unit can only be awarded to non-UK residents.

Summary of learning outcomes:

  1. Understand the general principles in the claims handling process.
  2. Understand insurance products and associated services.
  3. Understand claims considerations and administration.
  4. Understand claims handling procedures and related claims services.
  5. Understand the claims function and how it may be structured.
  6. Understand claims settlement.
  7. Understand how expenses are managed.

More information:

Download 2019 syllabus (PDF)

Download 2019 exam guide (PDF)

Download 2020/21 syllabus (PDF)

Download 2020/21 exam guide (PDF)


  • 2-hour exam
  • 75 multiple choice questions
  • 70% nominal pass mark

Recommended study hours: 60

Printed and digital options

*** Click here for an important notice for international deliveries ***

By purchasing the ‘Printed and digital’ option, you will incur an additional charge for postage and packaging:

£7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.

£15 per order: All other countries.

For more information on Digital-only options, please visit: 'Digital Only' FAQ's

This unit may also count towards:

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Enrolment – 2020-21 edition (applicable to exams sat 01 May 20 to 30 Apr 21)

Information Study text and exam entry

  • Non-members £102.00
  • Members £92.00

Study text renewal

Information Update your study text to the next edition (Digital only)

  • Non-members £21.00
  • Members £21.00

Information Update your study text to the next edition (Printed and digital)

  • Non-members £21.00
  • Members £21.00
This unit may also count towards: