This single-unit Award is designed for those working in customer facing roles in insurance outside the UK. It helps build the skills and knowledge required to deliver excellent customer service.
Before embarking study, check to see whether any of your previous academic qualifications or credits from other professional bodies and institutes can be carried towards completion of the Certificate.
90 minutes paper exam comprising 50 multiple choice questions (MCQs). Results are released five weeks following the exam sitting.
Sit your exam from home with remote invigilation. Recreating a formal exam centre, remote invigilation connects you to a proctor who will live invigilate your exam, providing your result immediately. There is an additional fee of £25 to sit your exam by remote invigilation. However, before choosing to sit your exam by remote invigilation you must check that your equipment is suitable. Important: Scroll down the equipment test page, fill out the form to connect to a live technician and ask for a full system check. Further information can be found on the remote invigilation page.
Find out more about assessments, including policies and exam centres
Qualification units are delivered through purchasing an Enrolment, equipping you with the essential materials to support core learning. For a single fee, an Enrolment typically includes: study text, assessment and access to RevisionMate, our online study tool.
We also offer additional revision aids through purchasing Enrolment plus for most key units. These range from Key fact booklets and Question packs, to Learn online tutorials.