Award in Customer Service in Insurance (non-UK)

This single-unit Award is designed for those working in customer facing roles in insurance outside the UK. It helps build the skills and knowledge required to deliver excellent customer service.

• How to fulfil customer requirements in the insurance sector
• The importance of customer feedback to improve service in the insurance sector
• The importance of good communication to maintain and build client relationships in the insurance industry
• How to deal with conflict within an insurance environment
• The importance of keeping accurate and confidential records when dealing with customers
• How to manage own workload and time to meet business requirements and timescales
• How to work with others to achieve team and organisational objectives
• The sales process
• How to increase sales activities.

This qualification is not regulated. Unregulated qualifications are not Ofqual recognised and will not show on Ofqual’s list of regulated qualifications. However, all qualifications offered by the CII whether regulated or unregulated, are developed and delivered using the same processes, industry experts and standards.