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Award in Customer Service in Insurance (non-UK)

Essential introduction to the customer service function

This single-unit Award is designed for those working in customer facing roles in insurance outside the UK. It helps build the skills and knowledge required to deliver excellent customer service.

  • How to fulfil customer requirements in the insurance sector
  • The importance of customer feedback to improve service in the insurance sector
  • The importance of good communication to maintain and build client relationships in the insurance industry
  • How to deal with conflict within an insurance environment
  • The importance of keeping accurate and confidential records when dealing with customers
  • How to manage own workload and time to meet business requirements and timescales
  • How to work with others to achieve team and organisational objectives
  • The sales process
  • How to increase sales activities
  • Non-UK insurance practitioners at the start of their career or seeking to build on existing knowledge through formal study.
  • Non-UK insurance practitioners needing to satisfy the minimum operating standards set by a local regulator


Before embarking study, check to see whether any of your previous academic qualifications or credits from other professional bodies and institutes can be carried towards completion of the Certificate. 

Find out more about recognition of prior learning

90 minutes paper exam comprising 50 multiple choice questions (MCQs). Results are released five weeks following the exam sitting.

Find out more about assessments, including policies and exam centres

Qualification units are delivered through purchasing an Enrolment, equipping you with the essential materials to support core learning. For a single fee, an Enrolment typically includes: study text, assessment and access to RevisionMate, our online study tool. 

We also offer additional revision aids through purchasing Enrolment plus for most key units. These range from Key fact booklets and Question packs, to Learn online tutorials.

Completion requirements

Core units

The Award comprises one core unit which provides a total of 15 credits on successful completion.

Award in Customer Service in Insurance (non-UK)
Credits : 15
Level : N/A