My Basket0

On the exam day

See below for key things to remember for the day of your exam 


On the day checklist:

  1. Log-in details
  2. Mirror
  3. Photo ID
  4. Web camera and microphone 
  5. Post-it® or additional sheet of paper with support numbers (see below)
  6. Drink in a clear bottle
  7. Non programmable calculator

Need support?

If you encounter an issue on the day, please use the relevant contact details below so that we can help you to resolve this.

Issue type

Who to contact

Technical (PSI exam systems)

PSI support +44 (0)80 8273 9244

Exam Login (username & password)

CII customer service +44 (0)208 530 0806


On the day practical tips

Internet usage

Request members of your household to stay off, or refrain from heavy use of the internet during your exam. Streaming video content, online gaming and similar activities can heavily impact your WiFi performance or internet connectivity speed.

WIFI signal

Where possible position your laptop or PC in an area where the WiFi signal is the strongest or connect directly to the router via an Ethernet cable.

Prepare your IT equipment

Make sure that you perform the system setup and checks on the same laptop or PC on which you will take the exam.

If, after the exam, you want to let us know about your experience, please contact us to discuss your feedback.