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Serving you better: Our website will be undergoing scheduled maintenance on Saturday 24 May 2025 between 08.00AM – 18:00PM BST, to improve our services and better support our member and learners.
During this time, order processing, account updates, new membership/renewals and system emails will be paused until maintenance is complete. Please allow up to 48 hours from the time of your purchase for your request or transaction to fulfil and for email confirmation to be received. We apologise for any inconvenience.

On the exam day

On-screen written exams at a test centre

See below for key things to remember for the day of your exam

On the day checklist:

Photo ID
Non programmable calculator

Need support?

In the first instance please contact the invigilator at the centre.

Exam familiarisation

We strongly recommend you familiarise yourself with the assessment platform for on-screen written exams.

Exam documentation

You can review copies of additional information that is provided to you in your examination, as well as details of additional information sent to you before your examination.

We are a professional body dedicated to building public trust in the insurance and financial planning profession.

Find out more

Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London, EC3M 3BY

Mon to Fri: 9am – 5pm (GMT)

Tel: +44 (0)20 8989 8464
Email: customer.serv@cii.co.uk

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