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Professional standards and the insurance profession


Publication date:

23 July 2018

Last updated:

18 December 2023

The meaning of professionalism, ethics and duty of care in the context of insurance, and how to put professionalism into practice. 


By the end of this video you will have gained an insight into;

  • the 3 key elements of professionalism for insurance professionals
  • how to put professionalism into practice
  • the professional body's role in raising standards across the sector

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This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.