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The Award in Customer Service in Insurance is aimed at anyone who works for an organisation in the insurance industry.
The content is applicable to independent brokers, global insurers and reinsurers and equips you with the skills and knowledge you need to work as a
customer service professional in an insurance context
Who should attend?
The Award in Customer Service in Insurance is aimed at anyone who works for an organisation in the insurance industry.
Summary
Duration: 1 day
No of attendees: 12-16
Format: Online - Virtual delivery
CPD: Recognised
Objectives
The objectives of W04 is to provide candidates : knowledge and understanding of the customer service within the context of an insurance environment.
Learning outcomes
By the end of the course the delegates will be able to:
- Know how to fulfil customer requirements in the insurance sector.
- Understand the importance of customer feedback to improve service in the Insurance sector. Understand the importance of good communication to maintain and build client relationships in the insurance industry.
- Know how to deal with conflict within an insurance environment.
- Understand the importance of keeping accurate and confidential records when
- dealing with customers.
- Know how to manage own workload and time to meet business requirements
- and timescales.
- Know how to work with others to achieve team and organisational objectives. Understand the sales process.
- Know how to increase sales activities.
To discuss this course or your learning needs
Your CII Relationship Manager would be delighted to explore your learning needs and can draw on the expertise within the CII Learning Solutions team to support you further.
Please speak with your Relationship manager in the first instance or contact business.enquiries@cii.co.uk for more information.