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IF9 - Customer Service in Insurance Revision Course

Corporate Training

This interactive course is designed to accelerate candidates learning towards an exam pass. The course provides expert insight and tuition both on the technical knowledge required and the skills needed to optimise performance.

The duration of each exam revision course can be tailored to the needs of your group. Typically our exam revision courses are two or three days duration, depending on the subject and level of the unit.

The objectives of Customer Service in Insurance (IF9) is to provide knowledge and understanding of the customer service within the context of an insurance environment.

Who should attend?

If your company has a group who are studying the IF9 unit and require in-house preparation for the exam, please contact us (details below).


Duration Duration: 1 or 2 day/s

Attendees No of attendees: 12-16

Format Format: Online - Virtual delivery

CPD CPD: Recognised

Learning Outcomes

By the end of the course, delegates will be able:

  • Demonstrate their understanding of key areas of the exam syllabus 
  • Clarify areas of the syllabus where they require further guidance 
  • Refine their exam technique and ability to identify correct answers 
  • Test their knowledge and practise with exam-style questions 

We will cover the majority of the IF9 unit learning outcomes during the course and focus on areas of most importance in the exam.

To discuss this course or your learning needs

Your CII Relationship Manager would be delighted to explore your learning needs and can draw on the expertise within the CII Learning Solutions team to support you further. 

Please speak with your Relationship manager in the first instance or contact for more information.