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service message Important Notice: Essential System Upgrades – 19 September – 20 September. To support ongoing improvements, essential system upgrades will take place from 08:00 on 19 September until the afternoon of 20 September. PSI exams scheduled during this maintenance window will not be visible in your MyCII dashboard until the work has been completed. Product orders submitted during this period will be subject to processing delays. If you have an coursework/mixed assessment enrolment deadline on 19 September and require an additional resubmission attempt, please plan ahead accordingly. We apologise for any inconvenience caused and appreciate your patience while we carry out these important updates.

Sophie Hayes

Corporate Engagement Team

Sophie Hayes
Corporate Engagement Executive - London Market

I began my insurance career in recruitment before moving into a client support position within an insurance training provider, where I developed a strong interest in learning and development and supporting professionals in building their careers. I look forward to working with firms to explore how the CII can add value, develop skills and build trust across the profession.

Outside of work, I like to stay active, often spending my time at various dance studios across London or in the gym, as well as cooking and exploring the city’s matcha spots.