Serving you better: Matthew Connell, Director of Policy and Public Affairs, Chartered Insurance Institute
Matthew’s focus is to build public trust in insurance through dialogue with consumers, policymakers, influencers and industry professionals. He has worked at the CII since March 2017.
Previously, he was Head of Regulatory Developments for Zurich Insurance Group’s UK Life Business. He has worked in banking and insurance for more than 25 years. He was the Chair of the Investment and Life Assurance Group (ILAG) between 2015 and 2017, and Chair of the European Financial Planning Association’s Standards and Qualifications Committee between 2018 and 2021. He holds an MSc in Public Relations from the University of Sterling and a PhD in Policy Studies from the University of Warwick.