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Shaping the Future of Insurance:
Digital conference

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Shaping the future of insurance: Delivering resilience within the insurance community digital conference took place Thursday 28 September. The conference aimed to bring a holistic view to how insurance professionals think about resilience.

The Chartered Insurance Institute’s President Russell Higginbotham set the scene and explained why resilience is fundamental within the insurance profession.

Further sessions explored both ESG and the impact of flooding and other natural disasters, before Russell led a panel discussion which explored how to build partnerships for community resilience.

The event closed with a fascinating insight into the impact on the mental health of claims handlers who deal with distressing calls which may lead to second-hand trauma.

You can see the full programme below and find out more about our speakers here. You can also catch up on the conference on demand here.


Time Session
09.45 - 10.00 Registration and welcome presentation
10.00 - 10.10


Russell Higginbotham, President of the Chartered Insurance Institute, CEO - Swiss Re Solutions

10.10 - 10.40

Have we forgotten the 'S' in ESG? - Diversity and Inclusion in our Profession

Emma will reflect on the progress of diversity and inclusion in our industry as well as where we need to focus in the coming months and years, in order to ensure our industry is a great place for everyone to work and thrive.

Emma Francis, Head of Inclusion - Ageas Insurance

10.40 - 11.10

The latest advances in flood modelling - what they tell us about current and future risks

Traditionally, the ability to understand and model floods has lagged behind other perils. But in recent years flood risk modelling has undergone a revolution. The tools we now use to simulate and quantify these exposures are more advanced than ever before, providing increasingly detailed and sometimes surprising insights into flood risk now and in the future.

Join Dr Andrew Smith, co-founder and Chief Operations Officer at Fathom for an exploration of recent developments in the realm of flood modelling and the conclusions we can draw from them. In times of climate change and increasing severity and volatility, the ability to understand and price flood risk becomes more important than ever.

Dr Andrew Smith, Co-founder - Fathom

11.10 - 11.20

Refreshment break
11.20 - 12.00

Building partnerships for community resilience - Panel discussion

This panel session will discuss building resilience within the insurance community. The panel will touch on key talking points around building partnerships and the impact they have throughout your career both professionally and personally. 

Chair: Russell Higginbotham, President of the Chartered Insurance Institute, CEO - Swiss Re Solutions

Panel: Andrew Eden, Flood & Coastal Risk Manager: Adaptation & Resilience - Environment Agency and Edward Barsley, Founder - The Environmental Design Studio (TEDS).
Mandy Hunt, Chairperson - CII Underwriting Community Board

12.00 - 12.30

Developing your inner resilience

The difference between bounding back quickly or slowly from setbacks is often down to what we make it mean. Our interpretation and inner dialogue is often all we've got to help us back on track, so it's crucial we are skilled and supportive during these times. 

By the end of this session you will be able to:

  • Use a tool to help you change your perspective
  • Recognise what neuroscience can teach us about self-regulation and resilience
  • Develop healthy habits to strengthen your inner coach not your critic

Melissa Kidd, Director - Motem Ltd

12.30 - 12.55

Supporting the mental health of claims handlers

The CII's 'New Generation' group of leading young professionals within the insurance community will share the findings of their research into the impact on the mental health of claims handlers who deal with distressing calls which may lead to second-hand trauma. 

Chair: Yasmin Carter-Esdale, Account Executive - Hiscox UK Schemes
Steven Smith, Major & Complex Loss Adjuster - Crawford & Company
Shauna Hopkins, Business Readiness Support Analyst - Claims Transformation - RSA Insurance Ltd

12.55 - 13.00


Alan Vallance, Chief Executive Officer - Chartered Insurance Institute


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