Shaping the future of insurance: Delivering resilience within the insurance community digital conference took place Thursday 28 September. The conference aimed to bring a holistic view to how insurance professionals think about resilience.
The Chartered Insurance Institute’s President Russell Higginbotham set the scene and explained why resilience is fundamental within the insurance profession.
Further sessions explored both ESG and the impact of flooding and other natural disasters, before Russell led a panel discussion which explored how to build partnerships for community resilience.
The event closed with a fascinating insight into the impact on the mental health of claims handlers who deal with distressing calls which may lead to second-hand trauma.
You can see the full programme below and find out more about our speakers here. You can also catch up on the conference on demand here.