|09.30 – 09.40||Welcome
Sian Fisher, Chief Executive Officer, Chartered Insurance Institute
|09.40 – 10.30||
President’s Forum Session
Julie Page, President of the Chartered Insurance Institute, CEO of Aon UK
The Chartered Insurance Institute has created a President's Forum to explore customer needs which are not currently being fully met by the insurance profession. This session will explore building solutions which cater for needs related to evolving risks, such as intangible assets, demographic change and pandemics, with a focus on the required skills and knowledge throughout.
10.30 – 10.40
|10.40 – 11.30||
Dr Matthew Connell, Director of Policy and Public Affairs, Chartered Insurance Institute
This case study session will look at an unmet need in detail, with input from consumer research, consumer interviews and perspectives from Society members. It will look at unmet needs in terms of service and relationships with customers as well as products.
|11.30 – 12.15||
Mandy Hunt, Chief Underwriting Officer, RSA
A panel of experts from our Insurance Societies will consider what skills and knowledge insurance professionals need right now, and what they will need for future success. This session will help you to further understand the critical importance of knowledge and skills in meeting the unmet needs of customers and clients. Reflecting on the challenges and opportunities raised in the earlier sessions, the panel will take and investigate practical ways on how to improve the capabilities of individuals, teams, and organisations.
|12.15 – 12.30||
President overview and thoughts of the day
Julie Page, President, Chartered Insurance Institute
|12.45 – 13.15||
Chartered Insurance Institute Public Trust Awards
Join us for our annual Public Trust Awards ceremony where the Chartered Insurance Institute reflect of their purpose to build public trust and recognise work in the public arena by key individuals and companies going that extra mile to promote professionalism and drive forward the public trust agenda.