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Serving you better: Our website will be undergoing scheduled maintenance on Saturday 24 May 2025 between 08.00AM – 18:00PM BST, to improve our services and better support our member and learners.
During this time, order processing, account updates, new membership/renewals and system emails will be paused until maintenance is complete. Please allow up to 48 hours from the time of your purchase for your request or transaction to fulfil and for email confirmation to be received. We apologise for any inconvenience.

Failure to comply with requirements

Failing to comply with either the Financial or Bankruptcy Requirements and/or failing to respond to the Chartered Insurance Institute (CII) will result in disciplinary hearings.

Where the Preliminary Screener (cases prior to May 2013), Case Examiner or  Disciplinary Panel has decided to publish details of a disciplinary case ascribed (i.e. where an individual has been named), every care has been taken to identify members/students correctly. Please contact the CII if there is any doubt about the identity of a member/student who may have been the subject of disciplinary proceedings and in relation to whom a report has been published.

CII wishes to make clear that, unless the case reported indicates otherwise, allegations and findings against members/students do not implicate those members' or students' employers in any way.