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Coronavirus updates

The CII takes seriously our role in supporting you, your business and the members of the public you serve and recognise these are unprecedented times for every profession.

We would like to thank our learners, candidates, members and other stakeholders for your patience and understanding during this difficult time. The CII has invoked its business continuity plans and we are now all working remotely but very much still operating to ensure we continue to provide a service to all our learners and members.

Due to cancellations and postponements of exams and events, enquiries into our Customer Service team have increased. Our team are working very hard to answer your queries; however, it might take slightly longer to respond than under normal circumstances.

In the coming weeks the CII, our local institutes and societies will produce virtual content to support CPD requirements during this period. We will continue to issue guidance to you in your vital role helping members of the public.

Please consult our regularly updated FAQs and content in the following areas:

If your question is not covered in these areas, please contact Customer Service.

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