A new report from the Chartered Insurance Institute (CII) highlights the key challenges faced by firms when producing Consumer Duty Board reports. ‘Knowing what data to include’, ‘Availability of appropriate data’, and ‘Integrating data’ were some of the areas found to be the most challenging, with an increase in firms reporting difficulty in ‘Showing the relationship between different data sets’ and ‘Manually entering data’ since 2024.

Martyn Mathews, MD, SSP Broker, on how early insurance education benefits all parties in the market

London: September 2025 – As World Alzheimer’s Day approaches on 21^st September, Woodgate & Clark, a leading loss adjuster to the insurance sector is calling for urgent collaboration to address the growing complexity of supporting vulnerable customers, including those with dementia, during the insurance claims process.

New data published by the Chartered Insurance Institute (‘CII’) today (3 September 2025) reveal that consumers believe insurers are doing more to build trust, but there is still plenty of opportunity for them to go further.