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Strategic Plan 2023-2027

Introducing our new, five-year Strategic Plan, which places a renewed emphasis on professional standards and the value of membership supported by world-class learning and qualifications.

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Latest articles

Trevor Edwards to leave the CII

Trevor Edwards has decided to leave his role as Executive Director, Resources & People, to relocate closer to family members outside the UK. Trevor joined the CII in 2019 as Group Finance Director, having previously held senior finance roles in the financial services sector in the UK and Caribbean.  

Ageas sets sights on the single customer view

London, May 6, 2025: Tackling one of the biggest challenges facing the insurance market – customer data management - Ageas, one of the U.K.’s largest personal lines insurers, has gone live with LexID® for Insurance to underpin its goal of achieving the single customer view.

New Generation Broking: Special report on AI & Broking

This CII New Gen 2024 Broking project explores how insurance brokers can harness the power of Artificial Intelligence (AI) safely, and effectively with clients in mind. It delves into the opportunities and challenges of integrating AI into broking practices, ensuring that brokers, regardless of their experience, can modernise their approach whilst prioritising the security of customer’s information. The group's aim is to provide practical insights tailored specifically to insurance brokers, whether they are beginning to understand the potential capabilities of AI or looking to optimise their existing AI strategies. 

Read the full report here.

CII says institutions must be held accountable for AI outcomes

In recommendations submitted to the Treasury Select Committee (TSC), the Chartered Insurance Institute (CII) says institutions and individuals must be held accountable for decisions made using AI, and advocates for a ‘skills strategy’ to support the use of AI within financial services.