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Achieving an inclusive working environment for disabled people


Publication date:

03 December 2019

Last updated:

27 April 2020


Policy and Public Affairs, Scope

How to make progress on disability employment for disabled employees and your business.

The Chartered Insurance Institute (CII) has partnered with Scope – the disability equality charity – to develop guidance on reporting and developing a diverse, inclusive working environment for people with disabilities. 

The insurance sector must face up to the need to do more to ensure everyone has the same access to employment. Those working in this profession need to collect and report on their workforce’s disability data so that bosses can identify how many staff identify as disabled and how their experiences compare with their colleagues. 

Scope found many employers collect this data but few publish it publicly or use it to understand where disabled employees face barriers at work and use this evidence to inform plans to become more inclusive organisations.  

The charity stated publicly reporting disability data will show disabled people that the insurance profession is committed to creating an inclusive environment for disabled people to work in.

The report explains how to collect data, what kind of information should be gathered plus ways to support the career progression of disabled members of staff.


Sian Fisher, CEO of the CII, said, “Hurdles which prevent people with disabilities from securing work, succeeding in work or even having access to things often taken for granted such as affordable insurance premiums for travel, need to be found and replaced with the right culture of support.

There is no shame in facing up to any current shortfall in meeting the needs of employees, particularly those with disabilities, as long as this is followed up by action to do better. 

“Businesses cannot survive if they ignore sections of society, whether it is in their employment practices or within their potential customer pool. We want our profession, a mature and innovative market of ideas, to be held up as a standard for others to follow”.


Johnny Timpson, Disability Champion of the Department for Work & Pensions, said, “I fully support and look forward to working with the Chartered Insurance Institute and Scope on this collaborative initiative to make the insurance industry and profession a career destination of choice for people with disabilities, seen and/or unseen. 

What better way to understand the needs of disabled consumers and all customers at moments of vulnerability than by employing colleagues with a disability - be it seen or unseen?


Read the full report HERE

This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.


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