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Managing customer vulnerability

Our landmark guide helps deliver fair outcomes for customers in vulnerable circumstances.

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Latest articles

Callum Beaton begins term as CII President

Today (1 January) Callum Beaton FCII, begins his term as President of the Chartered Insurance Institute (CII), the largest international professional membership body for insurance and financial planning professionals. Callum takes over the role from Nicola Stacey ACII. Debbie Mitchell DipPFS will serve as Deputy President for 2026.

CII: Data infrastructure and governance required for AI vulnerability management

A new Chartered Insurance Institute (CII) roundtable report outlines the need for firms to have adequate vulnerability management data infrastructure, governance frameworks, and a supportive culture as the pre-requisite for effective implementation of AI customer vulnerability management.

CII partners with Birmingham City University to launch pioneering insurance talent pilot

The Chartered Insurance Institute (CII) has joined forces with Birmingham City University (BCU) Business School to launch a 12-month pilot programme designed to strengthen the talent pipeline into the insurance profession.

Global Predictions for the Insurance Industry for 2026

DAC Beachcroft has kindly provided us with access to their insights on the key issues for the year ahead.