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Chartered Insurance Institute
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Introduction to personal insurance - one day course


This course provides an overview of the development of the personal insurance market. It will provide a summary of personal insurance and will provide an insight into the key issues facing the market today and in the future.


The programme is presented in an informal style with delegate participation encouraged via group discussion. The following topics will be covered: 

  • The personal lines market 
  • Household insurance, optional extensions and legal liability cover 
  • Travel insurance and disputes 
  • Claims procedures 
  • Impact of fraud and use of CUE, Art Loss Register and Insurance Fraud Bureau.

Learning outcomes

At the end of the course you will have:

  • Obtained a broad knowledge of the developments in personal insurance 
  • Gained an understanding of household and travel insurance and the role of the Financial Ombudsman Service 
  • Gained an awareness of the impact of fraud and the industry's steps to combat fraud. Who should attend? This is ideal for anyone who is new to the insurance industry or administrative staff working directly in the market or supporting areas.

CPD hours

Attendance of this course awards up to 6 CPD hours where you consider it relevant to your professional development needs.

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Sold out!

Scheduled dates for this course have now sold out, please keep checking the website for updates to availability. Dates are added subject to demand and can also be run in-house for corporate clients.