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Important information - Upcoming maintenance: The CII will be undertaking work on our IT systems throughout the entire weekend of 12-14 October, as part of our strategy to better support our members and customers. The work will mean that during this time there will be no access to the CII/PFS/SMP websites and learners will be unable to take exams, access RevisionMate, or make purchases on these days. We have spoken to all those who have booked to sit an exam on these days to advise them of what action they need to take. We apologise for any inconvenience caused.

Shipping

The following postage and packaging fees apply to orders, excluding those only comprising the following: face-to-face training courses, exam entry, ebooks, question packs, LEARN online tutorial or MP3 audio revision.

  • £7 per order:  UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar
  • £15 per order: All other countries

Delivery

Important update

Deliveries outside of the UK

Due to the current situation we are unable to guarantee delivery of printed study materials to any international addresses. To avoid our customers paying postage and packaging expenses for materials they may not receive, we shall no longer be accepting international orders for printed materials. Customers will continue to receive a printable pdf of the study text via RevisionMate as part of their enrolment, along with digital versions of any revision aids purchased.

Deliveries in the UK

We are continuing to deliver to UK addresses, but please be aware when placing orders for printed materials that there may be some uncertainty for us around our stock levels at this time. Refunds will be provided for any orders we are unable to fulfil.

If you require any assistance please contact our Customer Service team.

Tracking

Study text delivery includes an email/SMS delivery notification service and online parcel tracking. To be kept updated on the progress of your delivery please ensure you have provided us with a valid email address and mobile number. You can update your profile online by signing in.

For more information on our delivery service please read our delivery and returns FAQs