Society of Claims Professionals reveals plan for second year

With almost 10,000 members worldwide, the society was established as a dedicated community to support claims professionals through providing essential good practice guidance, thought leadership and a dedicated programme of continued professional development.

Since launch, the Society of Claims Professionals has produced guidance on a diverse range of topics including subsidence, disputed claims and fraud.

In 2020, the Society aims to address the negative perceptions of claims that some members of the public have and engage with the guidance the FCA will issue on dealing with vulnerable customers.

Sue McCall, Chair of the Society of Claims Professionals, said:

“Claims is one of the most customer-facing sectors of the insurance profession and by its very nature we are often dealing with customers in need of support and guidance.

“If we can get this right, we could really shift the way our profession is perceived in wider society. I look forward to working with the board to address the key issues facing our sector in 2020 and beyond.”

Matthew Hall, Strategy & Operations Manager of the Chartered Insurance Institute, said:

“We often say that insurance is a promise to put things right when they go wrong, and so claims must be the proof of the promise.

“The claims sector is often judged on how we treat our most vulnerable customers, and it is vital we are able to identify vulnerability in its many different forms, offering the appropriate support and assistance to those in need.  

“Our work on customer vulnerability will continue to grow, and we look forward to taking the high-level guidance of the FCA’s consultation and helping our members translate this to good culture and behaviour in their organisations.

“Closely allied to this is our work on how we treat and support those within the profession who have particular needs. Like many professions, we must strive to do more to provide an inclusive and supportive environment.”

ENDS

Contacts

Helen Moore, Communications and Engagement Manager

Helen.Moore@cii.co.uk

T:  +44(0)20 7397 1121

M: +44(0)7464 521 213

Reace Novello, PR Executive

E:  Reace.Novello@cii.co.uk

T:  +44(0)20 7397 1113

M: +44(0)78 6732 4170

Notes to editors

The Society of Claims Professionals (SoCP) is a professional body dedicated to those working in the insurance claims sector.

Established to promote high standards, the Society works closely with key industry stakeholders, including the Government, and regulatory bodies, to engender consumer confidence and public trust. 

The Society is governed by an Advisory Board made up of senior market practitioners who, chosen for their technical expertise and valued guidance, promote and champion examples of good practice within the profession.

In alignment with the Royal Charter mission of its parent organisation, the Chartered Insurance Institute, the Society of Claims Professionals supports its more than 8,000 members with a code of ethics, good practice guidance, thought leadership, and a programme of topical and dedicated continuing professional development.

For more information visit the Society of Claims Professionals.