Serving you better
Insurance, Technology and Data Report
Publication date:
03 February 2023
Last updated:
25 February 2025
The focus of this report is on why and how regulatory developments across finance, technology and data feed directly into how insurance is viewed by customers and societal stakeholders. Perceptions surrounding technology and data poses new challenges for the insurance industry's 'trust' issue with consumers and SMEs. This report explores possible opportunities for a rethink within insurance firms about how their technology and data strategies are formulated, communicated, and reviewed.
This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.